Lost free 30 days for accidentally registered to the wrong service account?

[rjh123456]

Yup... and I was kicked. Awesome!

I just checked mine after coming back home, and it changed ( I have 30 days on service 1)

This was 24 hours after initial live chat escalation, So I will give them second (and last) chance now

Good luck to everyone still waiting \o/

[AsheDalmasca]

Some get luckier than others.

If it makes you feel any better. I have been trying for 2 whole days. Been on Na queue 5 times to have them tell me that they couldn't help me because I am an EU player, then couldn't find the EU chat support for another and this is the first time I have been succesful. I also got up for it at 8 o'clock in the morning after getting to bed at 2:30 so that I could spam the crap out of that button when it opened. So yeah... If I could wave a magic wand for everyone and fix it I would really

[AsheDalmasca]

Has anyone got off EU live chat with a resolution today? Or is everyone being told nothing can be done?

I did. I'll post my transcript here in just a minute.

[Tamoa]

Talking to Agent Chris right now. Thank God no Julien or Pierre!

[Quilate]

I also queued on an chat to get told they are helpless for us. ;-) then got up at 9am Belgium time because at 10 it's 9 in London so spammed the button. Now I'm kinda not feeling like insisting anymore. I'm disgusted. Ticket was sent since 27th and no play for me anymore.

[STARSBarry]

I just checked mine after coming back home, and it changed ( I have 30 days on service 1)

This was 24 hours after initial live chat escalation, So I will give them second (and last) chance now

Good luck to everyone still waiting \o/

glad to see it was sorted out, at least now we know that they are indeed changing the accounts correctly, iv escalated and done all I can do, now i guess I just have to wait... so did the CE items permissions move over onto your account as well or just the 30 days?

[EmilyW314]

glad to see it was sorted out, at least now we know that they are indeed changing the accounts correctly, iv escalated and done all I can do, now i guess I just have to wait... so did the CE items permissions move over onto your account as well or just the 30 days?

As far as I know you will get the CE items as well, but I am not 100% certain cuz I bought the normal version and got digital upgrade

[iClow]

Talking to Agent Chris right now. Thank God no Julien or Pierre!

I just spoke to Chris! They were really nice.
There are some good eggs down there in the UK SE support centre!

EDIT: Hard to see on the picture (took it down), but I asked for some advice for everyone else having this issue. Chris basically said to contact them so they can escalate it to their Head Office.

[Zamera]

The problem is some of us cannot escalate as chat support freaking sucks on the NA side, this is by far some of the worse customer service I have received in a game. Now there is worse, but for a company like SE... this is just embarrassing.

[Azael]

Number 55 in Live Chat queue at least now. Hopefully I get this Agent Chris. Wait...now I'm somehow 56 in the queue. How I go UP in the queue is beyond me, but it ticked down from 80 fast enough that I'm somewhat hopeful here.