Lost free 30 days for accidentally registered to the wrong service account?

[refraxion]

It amazes me no matter how many times we post this info, people refuse outright to use it. They would rather complain an just not fix it.
I live in Tasmania as far from the Help desk support as you can get an still be on this planet. yet I rang last night (7pm AU time, 9am UK time) it was fixed in under 5 mins flat. Then I woke up this morning 8 hours later an it was done an corrected. Dont be so precious, an get off ya bum an ring.....

or would you rather just complain ?

It amazes me how people fail to realize I've tried over 10 times at over 2 hours each time to reach an agent and NO DICE.

[Puck]

Thats a bummer. Wouldn't you be able to do it cheaper with Skype or Google?

Probably, didn't think to try. I'm borrowing a friends phone tomorrow who has free national calls. Still don't see why they don't have a toll free number though, figured that was CS 101.


*edit*

Yeah, would've been cheaper. 2.3 cents a minute, though I'd have to buy $10 credit. So, will probably do that if I can't connect with friends phone tomorrow.

[sephyr]

i'm from South East Asia if i use phone it will take high charge

I am too. And i took the risk and called. The call didn't take longer than 5 minutes and my account was fixed after approximately 6 hours. That was yesterday. I'm seeing prev posts now saying it was fixed faster. Your choice friend, take the risk or wait maybe 2 weeks for the issue to get resolved on its own.

[Zet_]

Did you follow my steps though?

Like you DO NOT choose FFXIV on the front page. You have to choose Square Enix Members

I did follow your steps and as I said before it doesn't show up. I should have been more clear when I posted.

[soshifood]

I am too. And i took the risk and called. The call didn't take longer than 5 minutes and my account was fixed after approximately 6 hours. That was yesterday. I'm seeing prev posts now saying it was fixed faster. Your choice friend, take the risk or wait maybe 2 weeks for the issue to get resolved on its own.

Did they ask for anything in particular? With my live chat experience, all they asked for was my username. When I gave it, they told me my ticket had been escalated and that was that. It's been 15 hours now with nothing changed, and I'm hearing people having the problem fixed in 4-6 hours. Kind of worried.

[BananaRoll]

I am too. And i took the risk and called. The call didn't take longer than 5 minutes and my account was fixed after approximately 6 hours. That was yesterday. I'm seeing prev posts now saying it was fixed faster. Your choice friend, take the risk or wait maybe 2 weeks for the issue to get resolved on its own.

Hi Sephyr,

mind to provide me the number u called that got ur account fixed pls?
i am from south east asia too. (Singapore)
dun mind making the call and getting my account fix.

thanks lot for the help.

Bananaroll.

[xavieronly1]

Would I lose my character in EA after tomorrow? In the worst case, i would be losing 14 days of playing time, right?

[boxxofkush]

so my account #1 is my EA account with a few characters on it, #2 is my account with my CE content on it and no characters. now that ticket or whatever I gotta fill out asks me which account I made by mistake n which one did I intend to register to. will any characters or content get deleted by choosing wrong or some shit?

[seanwise]

Had my account corrected today within about 4 hours.

Here's what I did if anyone's interested (probably more applicable to NA based players):

1. Go to this link, https://support.na.square-enix.com/c...hp?id=496&la=1 but before filling it out, login to your SE account (so that your tickets are saved to your account for easy access). Now return to this link and select Account/Billing, and Registration Information, in contact details, say something along the lines of "Mistakenly registered Service Account"

2. At this point it should say they cant help you and redirect you to Chat Support. Click on chat support and fill out the form. Personally, and this was my own preference, I waited till precisely 9AM PST, or (12PM EST) and submitted my chat ticket as soon as it opened (this should cut down a bit on your wait times, I was in queue for a little over an hour).

3. Now while you're in queue for chat, fill out this form while still logged into your SE account https://support.na.square-enix.com/c...82&la=1&daxx=2.
*IT IS VERY IMPORTANT TO KEEP A HOLD OF YOUR TICKET # OF THIS RESPECTIVE FORM SO THAT YOU CAN GIVE IT TO THEM DURING YOUR CHAT SESSION AND NOT HAVE TO REENTER CHAT LATER ON WITH THIS TICKET#. DO YOURSELF A FAVOUR AND HAVE IT READY*

4. Talk to them, answer any questions to verify your identity / account, it might help to outline your frustrations and how discouraged you are with the situation, and that its important that its resolved asap, as you are presently out of early access time and cannot play!!

5. If they say your ticket has been escalated, then you are on your way to having your account corrected! It would be my guess, that should all go according to plan, your account should be fixed within the day, and you will have all available time reallocated to your primary service account.

Some personal notes:

I personally do not think calling in is necessary, as it sounds frustrating and VERY TEMPERAMENTAL. Do yourself a favor, get into the chat queue AS SOON AS YOU CAN IF YOU ARE ABLE, PREFERABLY CLOSE to 9AM PST! Turn on some music, maybe play another game, and keep a tab on your chat queue so you can respond as soon as your turn comes up (it makes a beeping noise when they message you). Get to the part where they say your ticket has been escalated, and I think you have a VERY GOOD CHANCE of having it corrected.

For those who filed out a ticket early and have not bothered using chat support (or less desirably, calling). If it is your desire to play FF14, do yourself a favor and follow my guide. Redo your tickets, and make a point to contact their support directly. Theres no telling when your account will be corrected if you do not take these steps.

Hope this all helps everyone, sorry for the generally messy writing and random capitalization (it is late and I am going on an hour of sleep). All I wanted to do was try and help the people that were as frustrated as me, as I know your anxiety and anger with the whole situation. Believe me. Follow my step-by-step, have a little faith, and hopefully you'll be playing again within the day!

Cheers, Sean

[Gandrake]

5:47pm Friday night here in New Zealand, and my account is "Inactive" right now since EA is over and my CE is on the other stupid service account... got through to live chat 2 days ago, said they would get onto it soon as possible.. nope nothing, sent in 2 tickets nothing back yet. cant call in since it will cost me my right lung to make the call >< guess i cant play for sometime then since they are making the people who call in top of there list..