Lost free 30 days for accidentally registered to the wrong service account?

[Billiam]

I've been on hold for 4 hours while trying to reach someone on the phone. I'm giving it 30 more minutes, I can't afford to drain more minutes on a pointless call. I understand it was my mistake, and boy am I paying for it... This is horrible.

[Selluna]

Use the live chat peoples :/ Although I'm currently 27th in line and have to go to work in 10 mins *sob*

[xpunkx]

Use the live chat peoples :/ Although I'm currently 27th in line and have to go to work in 10 mins *sob*

The live chat never works for me

[Asphyxiantologist]

Been trying to contact them since yesterday though live chat. Everytime its my turn in the que error pops "No available Agents right now". Is this some kind of sick joke?

[DeepFrieze]

Same thing here and others have claimed the same thing so you are probably right. Time will tell.

Just want to reiterate this, filed a ticket on the 27th after locating the form after trying to call since the 26th. Got into a livechat yesterday and had my ticket escalated, he even had trouble finding the ticket. Still no fix. ;-;

[Billiam]

Use the live chat peoples :/ Although I'm currently 27th in line and have to go to work in 10 mins *sob*

Chat is broken. I want to say you have about a 5% chance to actually connect to someone after being next in line and waiting. It will probably tell you there is no one available to assist.

[Mombi]

I gave up on calling. so just using the live chat for now. gives me time to cook and do things I need to do. I may just let it go and next week put in a ticket every day hoping one of them will go though. not even sure if the others I submitted are still open or not.

[WhyteDem0n]

Has anyone actually successfully used the LiveChat today? I mean, I've sat through the queue twice and both times it tells me there are no available agents. Trying a 3rd time because I have nothing else to do...

[Asphyxiantologist]

Cant even play due to error 1017. My sub ends tonight due to this problem. so i guess ill be taking quite a long break?

[Akibaws]

Go here: support.na.square-enix.com/faqarticle.php?kid=67428&id=496&la=1&SQEXSC=12c3t5gpkt1l8vpu7ou3jo0a66

Scroll to the bottom and say additional assistance

say accounting/billing then registration. put your email, and follow the directions.

This is for NA. Be prepared for a 2 to 3 hour wait, just to be punted once you reach #1.

This page will be available and can be revisisted within 7 days of its creation date to begin your chat with our Support Team