Square can you please contact UK ISP BT/EE

[Kaim-Argonar]

Hi all,

We're very sorry to hear that you are experiencing this issue and wish to apologise for the lack of communication so far.

We are working with BT on this matter and there's no further need to contact either company.
Once we are confident that a solution has been found, we will give you an update here.

Again, my apologies and many thanks for your patience.
- Aethingie

I could kiss you, thank you for looking in to this.

Now i watch and wait.

[Skyl1n3]

Hi all,

We're very sorry to hear that you are experiencing this issue and wish to apologise for the lack of communication so far.

We are working with BT on this matter and there's no further need to contact either company.
Once we are confident that a solution has been found, we will give you an update here.

Again, my apologies and many thanks for your patience.
- Aethingie

So glad to hear that!

[Zombieflamingo]

I apologise for misunderstanding the reasons then, I had not considered that!

Thats cool. It is not something I would have thought about either if I had not had to deal with ti. The annoying thing is the two towns about 10-15 minutes away are getting BT infinity soon but I live in the village between them and we are just getting passed.

[Flip]

Hi all,

We're very sorry to hear that you are experiencing this issue and wish to apologise for the lack of communication so far.

We are working with BT on this matter and there's no further need to contact either company.
Once we are confident that a solution has been found, we will give you an update here.

Again, my apologies and many thanks for your patience.
- Aethingie

I love you...

[Zombieflamingo]

Hi all,

We're very sorry to hear that you are experiencing this issue and wish to apologise for the lack of communication so far.

We are working with BT on this matter and there's no further need to contact either company.
Once we are confident that a solution has been found, we will give you an update here.

Again, my apologies and many thanks for your patience.
- Aethingie

Thank you for the update.

[FFVII_CID]

Hi all,

We're very sorry to hear that you are experiencing this issue and wish to apologise for the lack of communication so far.

We are working with BT on this matter and there's no further need to contact either company.
Once we are confident that a solution has been found, we will give you an update here.

Again, my apologies and many thanks for your patience.
- Aethingie

Thankyou!

[Belimawr]

at least they finally acknowledged it, we may be able to stop using VPN's soon.

[Velo_Vandore]

Hi all,

We're very sorry to hear that you are experiencing this issue and wish to apologise for the lack of communication so far.

We are working with BT on this matter and there's no further need to contact either company.
Once we are confident that a solution has been found, we will give you an update here.

Again, my apologies and many thanks for your patience.
- Aethingie

Thank you so much for the promising response, however I'm still confused as to whether the issue is being resolved for Orange (EE) broadband customers as well?

[Undrentide]

Thank you for looking into this, tonight this issue is ongoing, as posted above, please can you clarify whether Orange (EE) broadband customers issue is being resolved too?

[mjchantler]

Thank you so much for the promising response, however I'm still confused as to whether the issue is being resolved for Orange (EE) broadband customers as well?

Even though EE may use BT's lines/exchange, it's up to EE if they apply traffic management to your contract. AFAIK, EE do use traffic management on all their tariffs unfortunately. If you're out of contract, you could look elsewhere for your broadband services but make sure you read the small print regarding P2P and peak hours.

BT's new Unlimited Extra does not have traffic management at any time of day so you're free to P2P and play FF14 without issue. I changed over to Unlimited Extra from Option 3 this morning and my rubberbanding issues I've had from launch have disappeared and it's now running how it should.