Lost free 30 days for accidentally registered to the wrong service account?

[Mimiru_Azuresky]

I have not been able to find any customer support numbers for people not in the UK or US.

Is there a phone number people can call that is for Europe? Or maybe even possibly Norway?
I've got the same issue as people have explained, and wanted to try escelating the ticket if it would even work.
There's 2 days left of my EA time, and I see time goes by on the second service aswell which really sucks as that's not where I have my character.

I've almost reached 50 now (missing just over 1 lvl), and I don't want to do the ENTIRE thing over again from scratch. That plus that I have gotten a fair share of cash aswell that I don't want to loose.

Would've loved it if they could actually just give people a status on the service, like where our service ticket is in place. Is it at the "reception"? Is it being handled by a service person? or anything really.

[AmazingDwarf]

SE should review their account system, streamline it and make it functional. I recall that some years ago I tried to register FFXI and it was also a terrible mess.
Anyway, I didn't get a response to my ticket, not even an automatic one. FFXIV ARR was about an apology to players and a way of save face... They're really a causing an horrible impression... At some point, the server problems are more or less admissible in a MMO launch, but this server account thing it's just stupid.

[CatBug]

So I'm a legacy account holder. I purchased CE and like others recently got code in email which instructed very unclearly to enter it in the mog center.

I tried all sections to enter it, made all the more confusing by the fact the email seemed to give me two lines of code. The top one was the only one that would fit properly though. What was the bottom sequence of numbers? BTW I purchased it from the SE store.

So after trying to enter the code unsuccesfully in all places. I finally found a section that would accept the code. It added a new service account(I learnt what that meant after I did it) -_-* It was there that I learned legacy accounts can't enter in CE codes, and have to upgrade through the mog center.

So now I have two services, the one I paid for a CE to get upgraded is stuck as non CE unless I pay more money to upgrade it on mog center, or I put in a ticket and wait two weeks and potentially get my account locked while it gets resolved?



I am very unimpressed -_-*


All you get when you click add platform as a Legacy account holder is a back button, so I hope its understandable I kept trying elsewhere thinking. Ok so where do I put this code in? Maybe it will ask me if I want to add new service or apply to existing one after I put in code?

NOPE!!

Fail SE! Fail!



P.S Will likely lose the 30 days of paid time too.

[Malfice]

I have not been able to find any customer support numbers for people not in the UK or US.

Is there a phone number people can call that is for Europe? Or maybe even possibly Norway?
I've got the same issue as people have explained, and wanted to try escelating the ticket if it would even work.
There's 2 days left of my EA time, and I see time goes by on the second service aswell which really sucks as that's not where I have my character.

I've almost reached 50 now (missing just over 1 lvl), and I don't want to do the ENTIRE thing over again from scratch. That plus that I have gotten a fair share of cash aswell that I don't want to loose.

Would've loved it if they could actually just give people a status on the service, like where our service ticket is in place. Is it at the "reception"? Is it being handled by a service person? or anything really.

The Infinite Undiscovery manual has a bunch of European numbers, saying the number is for all SE titles. Its an older game though, so Im not sure if they'll work. Might have a message with an up to date number though!

Nordic:
DK - 3832 0205
SV - 0870 49690
NO - 22154340
FI - (+358) 9696 94189

Netherlands:
+44 (0) 870 600 0182

Luxembourg/Belgium:
0825 15 00 58


Again, Im not sure which of these, if any, work. But they might have a more up to date number to try. Hope I helped!

[EmilyW314]

The Infinite Undiscovery manual has a bunch of European numbers, saying the number is for all SE titles. Its an older game though, so Im not sure if they'll work. Might have a message with an up to date number though!

Nordic:
DK - 3832 0205
SV - 0870 49690
NO - 22154340
FI - (+358) 9696 94189

Netherlands:
+44 (0) 870 600 0182

Luxembourg/Belgium:
0825 15 00 58


Again, Im not sure which of these, if any, work. But they might have a more up to date number to try. Hope I helped!

I called the Netherlands one it got picked up real quick. Mind you, I was calling from Australia, which made me very happy cuz the bill would probably be a few dollors

[DarkWalkJRB]

Alrighty then! Good(ish) result!

I called 0870 600 0182 (The UK number) and spent 8mins 49secs in total (of which 4mins 57sec was on hold) to find out that there are indeed lots of people who have this issue. Mine has been escalated now with the current 'idea' being that either everything will be transferred over OR a new code will be sent out within the next few days. I have an extra issue in that I had entered codes for "Garlond Goggles" and an "Onion Helm" so, hopefully, those will not be lost when things are sorted. Things are being dealt with in order of complaint, apparently, so everyone can lose a little of their ever mounting stress over this.

This is good, yes?

edit:
BTW I wasn't timing the call on purpose. My phone just does it automatically and it seems to have been handy today.

[zerojs]

We really shouldnt have to phone them to get this fixed after filling in the form/ticket...

[AmazingDwarf]

How come there is no official feedback about this matter? Or is it? Via twitter or on the forums?

[Malfice]

Alrighty then! Good(ish) result!

I called 0870 600 0182 (The UK number) and spent 8mins 49secs in total (of which 4mins 57sec was on hold) to find out that there are indeed lots of people who have this issue. Mine has been escalated now with the current 'idea' being that either everything will be transferred over OR a new code will be sent out within the next few days. I have an extra issue in that I had entered codes for "Garlond Goggles" and an "Onion Helm" so, hopefully, those will not be lost when things are sorted. Things are being dealt with in order of complaint, apparently, so everyone can lose a little of their ever mounting stress over this.

This is good, yes?

edit:
BTW I wasn't timing the call on purpose. My phone just does it automatically and it seems to have been handy today.

Its good that they're doing something, but I have to imagine theres a faster way than going through each one individually.
This is how I imagine the department at SE in charge of all this...

[zerojs]

How come there is no official feedback about this matter? Or is it? Via twitter or on the forums?

Nothing from SE as far as i can see anywhere.