When does not being able to play a game you paid for become unacceptable?

[1017]

• Can't create a character on servers with friends because character creation is locked.
• Can't even login to any server on NA/EU group, getting constant 1017 error.
• Can't get any answer from SE about the problem or what they are doing to fix it.

So just when is it too much?

I love the game but this launch has been a completely unacceptable business practice being shown by SE.

You can't beg for people to give your game another chance and then just not communicate problems with those people after they gave it said second chance. This is part of the reason 1.0 was largely seen as a failure, the communication between SE and their customer base is nearly non-existent.

What are you going to do to fix these problems?

I haven't been able to play with any friends since phase 3 test because of these errors. I ended up making a character on a JP group server and wouldn't you know, haven't had one single issue at all.

The main reason for my post is because I find this completely unacceptable for any company the size of SE. I like the game but all the issues with code registration not working properly and the server loads being completely un-planned for in spite of having such a large number of pre-orders it has left a bad taste already.

The only way I'll consider continuing to play is if you allow free server transfers for new non-legacy characters the first few months after these login issues are finally fixed. Being able to play only on servers your friends aren't on is NOT fun.

The game itself is good but the rest of these issues severely detract from that enough to make me not want to play. What's the point of an MMO if I can't play on a server with my friends? I understand the need for server limits but the way it's currently implemented is NOT acceptable. I don't mind playing on another server for a week or two if I can freely transfer to play with my friends once the dust has settled.

If you even think of charging people to transfer characters made on other servers during this period because of these issues I will toss this game right now and have my money charged back by the weekend and go about my merry way telling everyone about my bad experiences.

[Catroot]

I agree with free server transfers to help balance out the population. But it seems like most of the servers will be, or are full
or past capacity. I also hope the will extend the free play period for "welcome back" members, as this issue seems likely to
waste a good portion of that. >.<

[1017]

I have been playing a character on JP group without a single issue. These servers are the only ones working. Not really surprised considering SE's track record here; I played FFXI for nearly 8 years. I can't login to ANY NA/EU server at all. I don't mind playing on a JP server for the time being BUT I want to be able to transfer free of charge TO NA/EU group once it's all fixed. I really don't think this is asking too much. SE, please show us you actually give a damn about the customers that keep your company afloat.

[Baelrusk]

I doubt they will put it into play now. Free transfers would encourage way too many people to do just that.......and they'd get complaints on the JP side about all of us taking up their server space.

[1017]

I doubt they will put it into play now. Free transfers would encourage way too many people to do just that.......and they'd get complaints on the JP side about all of us taking up their server space.

Why does JP group have more servers than the NA/EU group yet seemingly less people and almost no login/server problems?
Why have I never had a single 90000 error or 1017 on JP group servers even when playing peak times (JST time)?

My point being SE has blatantly favored it's Japanese customers for YEARS and obviously this hasn't changed a bit since FFXI. Just wish they would have updated their business practices a little bit in the past 10 years. Guess not.

[Ominoussilence]

Let the japanese complain about NA/EU people taking up all their server space. Maybe then SE will get the hint and fix the problem that shouldn't've happened in the first place. They had projections from preorders. But even with the preorder numbers the infrastructure they had wasn't even enough to handle the portion of preorders that attempted to take advantage of the early access preordering was supposed to provide. So idk how they possibly expected that same infrastructure to handle the rest of the preorders plus the people that hadn't bought the game yet as well.

[1017]

Let the japanese complain about NA/EU people taking up all their server space. Maybe then SE will get the hint and fix the problem that shouldn't've happened in the first place. They had projections from preorders. But even with the preorder numbers the infrastructure they had wasn't even enough to handle the portion of preorders that attempted to take advantage of the early access preordering was supposed to provide. So idk how they possibly expected that same infrastructure to handle the rest of the preorders plus the people that hadn't bought the game yet as well.

Not to mention even if they were completely oblivious to their preorder numbers, they could have leased more server space AND had it set up by now but it just is not happening.

[Balzaque]

i would say that another thing i would like is if i could tell how crowded a server is before choosing it, something like low, mid, high in the server list would be great.. having the server transfers is a really great thing but not knowing where to go is still really bad >.<

[ZulaBear]

To answer your question...If we don't get a free transfer, more servers or some kind of notice (within the next couple weeks) of how they plan on dealing with all these errors, I'm calling it quits.

[GreyTigress]

Bump. Bump. Bump.