The problem with this statement is that it is still is a common occurrence in today MMO, despite it happening 10 years ago. So the act of thinking it still shouldn't be happening today vs. it does still happen today doesn't match up.
There's no problem with his statement.
The only reason humans are where we're at now in terms of civilization is the ability to learn from past mistakes. To carry knowledge forward. Without that, we'd be nothing more than semi-hairless apes.
It's disgusting seeing people make excuses for this company. They knew what to expect. They knew the kind of demand they'd have. They were aware of pre-order sales. To then go into this completely unprepared for a worst case scenario, to not have additional servers available to handle higher-than-expected loads, to not have proper procedures already laid out in the event that some kind of critical error did occur.. that's just hubris, and quite possibly, greed.
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