(Apologies in advance, I'm assuming by the 42nd page most if not all of this has been said already, but I just want to express my experience on it as well, and hopefully they'll do something about this, as it's not fair. First of all, I'd like to quote the actual redemption code leaflet that comes with the physical collector's edition.

"If you already have a FINAL FANTASY XIV: A Realm Reborn Service Account, please refer to the instructions at the following URL to use this code to set up a further service account."



So.. how on earth are we supposed to take from this that we needed to merge a code with our already existing service account? I took it word for word and went onto the mogsite, and made a "further" service account. So now I have 2 service accounts, because it told me to do it. I get told whenever I login to the game now to choose between two entirely separate service accounts. One with my pre-made character and moogle hat/cait sith minion (using the pre order bonus code), and one separate service with my collectors edition content. That obviously can't be right, because I want all that CE bonus content on my character that I've already made on the pre-order service. Why is this so backwards? It's just ridiculous. I discussed this earlier, and made out a form to them so they can go about rectifying the situation, but with the wording on that leaflet, how on earth did I (or anyone else who made this same mistake) have a chance? Are we supposed to have two service accounts, am I going mad or something? What even was the right way of doing this? I am not prepared to lose 30 days that I'm entitled to over this (even if we did have to sign a terms page before filling out the form) because the leaflet is in direct contradiction to what we are supposedly meant to do.