How to subscribe the monthly service?

[EllieScott]

on the mog station, u have to add a service account, submit your code then go from there

[KitCat]

on the mog station, u have to add a service account, submit your code then go from there

Quick (maybe) question relating to this. My accounts fine and ready to go, but my buddy is having a bit of difficulty that I couldn't help him figure out. He pre-ordered the digital download of the game and got e-mailed his "Serial Number/Product Code" from digitalriver (pre-ordered directly from squeenix). Only that code is too short to use to add a service account, it's missing 2 characters.
So he tried using the early access code that you got after registering his product code on the http://preorder.na.finalfantasyxiv.com page. Only it's saying that the code doesn't work.

He used his early access code when logging into the launcher and has been able to play a couple times when he finally was able to log in, but on the mog page and the XIV account managment page it is showing he has no active service accounts, and there are no options for him to choose a payment option, only the spot to add a service account using a key he doesn't seem to have.

Are there any other codes he's supposed to have? He submitted a ticket but he'll likely run out of time before they respond.

Thanks!