Square can you please contact UK ISP BT/EE

[Eskarne]

Phoned BT to renew/re-contract on Saturday morning. The lass on the other end of the phone was quite chirpy, until I re-iterated that I was under the impression that after Feb 2013 they weren't traffic shaping or capping p2p speeds etc. She had no idea what I was going on about, but said my new contract would be in place by the 28th. Risked logging on tonight...it was perfect; no lag. Ran the test to see if my ISP was shaping my traffic and it came back with the result that BT weren't shaping it anymore (I ran the test on Friday night and it came up as positive for shaping).
So, I saved £2/month and got the problem fixed. Still a poor state of affairs though.

[Belimawr]

got the same traffic shaping problem on BT Infinity only had it in about 9 months so they won't let me change the contract, but on the plus side a VPN does get round their traffic shaping and even with a 20 meg connection through a VPN it's more than enough to run this.

but really even tho you can fix this yourself square really needs to get in contact with BT and other ISP's as those who don't know as much about limitations on their broadband will think it's just a problem with the game.

there must be a way for firm to do this, since I know Blizzard has this problem come up quite often and can usually get it sorted with the offending ISP's in about 12-24 hours.

[tearju]

On week lagged from 7.00-10.15 on Monday 7.00-11.10+ (I gave up don't have exact time, not acceptable)

bump

[Tetriana]

Any chance you could share how you set that up?

I tried the program out. cant seem to get it to work

It's really quite easy. You'll get an email with your username and password. Put that into the program and you should get an icon in your taskbar. Right click on that and select where you want to connect.. I chose London since it's closest.

[rjh123456]

FIXED IT
I have fixed my BT throttle problem by simply forwarding the ports in the router

please see the following guide for what to do (it's very easy)

http://portforward.com/english/appli...l_Fantasy_XIV/

http://portforward.com/english/appli...asy_XIV/BT.htm

http://portforward.com/english/route...antasy_XIV.htm


This will work if you do it correctly (don't mess up the TCP/UDP, and forward all ports)

[Falkinn]

I'm also experiencing this issue and I first saw it in Phase 4. As soon as the game hits 7pm, it becomes unplayable which sucks as most of my play time will be nights during the week due to work. Unfortunately I cannot change ISP as BT is the only one available in my area and I cannot upgrade to Infinity either (I've seen some people say this has fixed their issue).

One of my concerns is that some of my friends are also with BT however, they are not experiencing this issue. They are hooked up to their Router with an Ethernet Cable but I am Wireless because I can't get an Ethernet Cable long enough. Could part of this issue be because I am Wireless?

[Stoy]

FIXED IT
I have fixed my BT throttle problem by simply forwarding the ports in the router

please see the following guide for what to do (it's very easy)

http://portforward.com/english/appli...l_Fantasy_XIV/

http://portforward.com/english/appli...asy_XIV/BT.htm

http://portforward.com/english/route...antasy_XIV.htm


This will work if you do it correctly (don't mess up the TCP/UDP, and forward all ports)

How exactly does forwarding ports get past the problem whereas BT filter and limit P2P traffic? It's still P2P traffic regardless of where the ports point to lol. I noticed you posted this at around 6am, this is about the time they turn off the traffic shaping...

[Panzeros]

I had this all phase 4. I rang and e-chatted to a tech (at the same time), both told me I was in fact on option 3, the unlimited 16mb contract and that I wasn't being limited. I played last night and actually didn't experience any lag. Phase 4 was terrible though, 5 minute waits....

So...I'm not sure what to make of this.

[Stoy]

The problem is it only happens in areas with a high population, for example Gridania and it's relevant sub-zones. Once the game goes over a specific cap of players in one area the traffic the game exudes starts to look like P2P traffic which BT limits at peak times. I was able to play in one Limsa zone for a while a few nights ago after 7pm, but my story quest took me to Gridania last night at around 6pm and when 7pm hit I was lagged out completely.

[savarah]

Just got off the phone with BT.... I already have the uncapped contract, so they've raised a fault and also requested to increase b/w at my local exchange..... after mentioning others with EE/BT getting it/ it occurring on previous MMO releases (as mentioned here for Rift) and that a VPN resolves the issue, this was still the end result, he at least took the game name.

As for the other post about ports... really? So the game works perfect until the aforementioned time period and on queue starts to lag (the real term of lag not low fps that some people use it for) and it is a port issue? Really?? >_>'''''''''''



¬Edit¬ For those that have had their contract changed? Did it resolve the issue, or are you still waiting for the change to take place?

I am thinking of using IPVanish vpn service till its resolved, anyone heard of them? They allow 1 month sub which is nice.