26 JAP Servers>>25 NA/EU Servers, 80% sales in NA/EU, 20% JAP (Error 1017)

[Olthoi]

SE: "As we continue creating new stories and adventures in the years ahead, we pledge to spare no effort to ensure that Eorzea will always be a place that our players are proud to call home."

Taken from the following link: http://na.finalfantasyxiv.com/lodestone/

How can we call this "home" when we aren't even allowed inside. If we purchased over 50% of the FFXIV games. We should be treated accordingly. Not as some bastard step child.

I was in 1.0 Alpha, and stuck with FFXIV until currently. If SE is trying to push NA players away, they are succeeding.


3 hours until FFXIV is officially released, I hope the new players have more forgiveness than I've been able to muster.

[Valmorgan]

So this data is only good as of 8/10/13, however I was blown away by the numbers...

Total Units Sold
North America: 0.38m 53.4%
+ Europe: 0.18m 26.0%
+ Rest of the World: 0.15m 20.6%
= Global 0.71m

So I logged in, and during character selection, I counted the servers available for JAP vs NA/EU and to my shock this is what I found:

25 servers for NA/EU
26 Servers for Japan (plus the rest of the World)

No wonder Japan doesn't have any network problems or trouble logging in. North America + Europe is aprox 80% of the sales, we should have 4x the servers of Japan. We have 25 servers and should have 100 to expect to have the experience Japan does.

Here's the link to back up my numbers:

http://www.vgchartz.com/game/35106/f...-realm-reborn/

Square Enix knew how many preorders and 1.0 players they had, and what data center's servers they would play on. So the question I have is why?!? Why would you give one less server to NA/EU when we have 4x the customer base than Japan? It's no wonder why we have these issues. It's clearly not the code, as your code works fine on JAP servers. The game runs fine when you limit our logins, again a sign of you not having enough servers, and allowing for too many people to join a single server.

/Sigh...

So very frustrated. This could have been avoided. Bad business decision folks. To everyone one else experiencing 1017 I hope Square pulls their heads out from their A**. I for one am already expecting game credit time after reviewing this info, and free server transfers should be right around the corner to fix your mistakes. I want this franchise to succeed, but so far it's been

/Fail...

So again I ask you Square, Why? And do you really want my money? My patience is wearing thin!

This doesn't include digital sales, so two things:
1. The numbers you're reporting are actually lower than what was bought.
2. Until we get the digital sales, we can't definitively say that NA has a majority of players.

It is safe to say more people are playing than what those numbers are reporting, which inherently is a good thing but it is fairly upsetting that I've been DC'd from the game only to be thrown back into the dreaded 1017 cycle of death. So, far I've been in the cycle of spamming "0" on my number pad for the past hour and nothing. This needs to be fixed.

[Krystal_Storm]

It's not that I don't believe this, but where did they get these numbers. People are way too trusting of random numbers on the internet.

No the numbers are correct! Count the servers in your lists it is not that hard to get a accurate number. lol

[PsychicKoala]

The link is in his post...

I see the link, I doubt vgchartz source. Because the only people with access to the information of how many digital orders they process is Square Enix, and anyone square enix tells. And you're not going to convince me that SE told VGchartz how many games they sold. Until someone can show me how VGchartz gets their numbers, I'm going to be apprehensive of trusting their numbers.

[Necropoke]

No the numbers are correct! Count the servers in your lists it is not that hard to get a accurate number. lol

Not that I'm one to come to anyone's defense, but if anyone knows what they're talking about it better be a PsychicKoala, or my faith in koalas has been misplaced. Further, I think the numbers that are just pulled are the sales numbers. We're probably all at least mostly able to count to 25 with relative success.

[Hairspray]

This is not really surprising... I hate to say it but FFXI was also very biased towards the JP players. JP > NA.

Reminds me of the infamous "JP Button" Image that came out in the mid-2000's due to the NA playerbase feeling like red-headed step-children to SE...

[Valmorgan]

I see the link, I doubt vgchartz source. Because the only people with access to the information of how many digital orders they process is Square Enix, and anyone square enix tells. And you're not going to convince me that SE told VGchartz how many games they sold. Until someone can show me how VGchartz gets their numbers, I'm going to be apprehensive of trusting their numbers.

Retailers report to SE how many units sold, SE then reports units sold to its investors, those reports are [usually] open to the public. So, that's HOW vgchartz gets it data. If you're looking for the source data, probably going to have to ask Vgchartz where they get that.

[Krystal_Storm]

Not that I'm one to come to anyone's defense, but if anyone knows what they're talking about it better be a PsychicKoala, or my faith in koalas has been misplaced. Further, I think the numbers that are just pulled are the sales numbers. We're probably all at least mostly able to count to 25 with relative success.

What they need is to half the number of worlds and double the servers associated with the worlds. Giving more individual servers is not going to fix congestion on already established worlds without character transfer. We need more processing power pure and simple. They won't even acknowledge the need for more processing power. Like children with a broken toy they just keep saying "I'll fix it". Fool me once shame on you, fool me twice shame on me, fool me 3 times ok WTF, fool me 4 times alright enough already, fool me 5 times oh FFS just give up already and give us more processing power you CAN'T FIX IT. lol

[Camus2687]

I don't care the numbers.. y only want to play!!!!! and i can't!! this is only matter!!! and tomorrow is the release... jajajajajaj we are so fucked!! :S. The SE are scammed all the people that paid for the early access. This problem must be solutioned before the release... if not.. the FF14 will be closed in a little time and they won't reembolsed our money

[Necropoke]

I don't care the numbers.. y only want to play!!!!! and i can't!! this is only matter!!! and tomorrow is the release... jajajajajaj we are so fucked!! :S. The SE are scammed all the people that paid for the early access. This problem must be solutioned before the release... if not.. the FF14 will be closed in a little time and they won't reembolsed our money

I think your babel fish is busted.