Square can you please contact UK ISP BT/EE

[Kitsunami]

Where the heck is the official square response?

[Kaim-Argonar]

Where the heck is the official square response?

My only guess might be because its a Bank holiday in the UK? I really dont know.
If you look through the pages and pages in the tech forums, theres absolutely nobody answering.

[marley85]

im having the same issue i could play after about 11 last night but nt possable before that and same again tonight. and for the record this is the first time in days iv been able to log in to the forums >.<

[aphexacid]

The people who man the phones and forums for ISPs seem to have less technical knowledge than me and i have very little..

[Will01]

True enough, 90% of the time you talking to someone who knows less than you, non technical support

[Stoy]

I just phoned BT Technical and the Indian "tech" on the end of the phone had no concept of what "P2P" or "traffic shaping" even was. He said that BT do throttle traffic between 6:30pm and 9-10pm every night and that there is no way to opt-out of them doing so... having this conversation humored me immensely considering I am an IT Manager of a telecoms installer and he is meant to be a technical representative of the largest IP network in the UK, he had no technical knowledge, not even a bit. I can see no way out of this unless Square contact BT and have the network traffic opted out of the filter.

[tearju]

Idd it has to be the companies who communicate between themselves the most a customer would get is lead in circle by phoney technical representatives, no real progress will be got, that's why i'll make my voice heard here, and thru contacting SE in the hope that inter company talks can begin and a solution made.

[docsonic]

You could post in this thread or make a new one on this forum (I didn't start this one)

http://community.bt.com/t5/Other-BB-...ng/td-p/989968

I'm personally hoping we will see some action on this after the bank holiday. The mods on this site are very helpful so if SE do nothing & threads get nowhere then of them may well pick up the baton to get it resolved if we PM them.

Don't waste your time calling BT though:/

[Flip]

I really hope this issue gets resolved quickly. It's disheartening having to log off exactly at 7pm knowing the game will become unplayable due to the problem.

[Kaim-Argonar]

Just tried logging back in, severe lag for four mins then booted out (90000)