So I have a question regarding what happened, and the lack of information to the customer base.

Is the lack of response from SE a result of it being Sunday, and there being a lack of Data-center staff on hand to properly address the issue in a timely manner?

Now, I know inherently, a company is not going to / want to say, "Hey guys, the Data-center that we chose has minimal staff on a Sunday, so if there is another problem such as we experienced on a Sunday, we will not be able to resolve it until Monday when it is fully staffed.", so I don't expect that to actually be said (although I would have a great amount of respect for the honesty were that to be the case), but I had to ask.

I do understand that most of the issues this past weekend had to do with the Data-center and not the game itself, but it would be nice to have communication about an issue, and not dead silence for 22+ hours. Perhaps someone who is familiar with these types of issues can enlighten us as to the possible reasons for the lack of communication, as I am sure that someone knew what the problem was, but just did not have permission to share it.

Thanks.