Message from Yoshi-P inadequate.

[Ayda]

you cannot just add more servers to let people play.
new characters will not be able to finish the level 10 quest because it relies on the instance servers that are already crashing under load. adding more servers and adding more people will only hurt the instancing.
the solo quests needing the duty finder servers was the mistake really.

[xopher]

No one asked him to explain so he does not explain. He didn't even have to apologize but he did so be happy. I'll explain what I think the issue is.. We have been testing the JP servers since Alpha so that why their server has very little issue where as the NA/EU servers are NEW and we just began testing them at phase 4 which there was not a lot of time to test it so we are finding those errors now and are trying to fix it.. simple as that... this could of been avoided if we had a longer phase 4.

You bring up a good point that I didn't realize. It's a little silly that they brought up a datacenter over here and only gave it that short of a test cycle.

[xopher]

you cannot just add more servers to let people play.
new characters will not be able to finish the level 10 quest because it relies on the instance servers that are already crashing under load. adding more servers and adding more people will only hurt the instancing.
the solo quests needing the duty finder servers was the mistake really.

You realize you can add more instance servers as well to spread out the load, right?

[Artuir]

There's always XI if you're looking for an amazing game with lots of developer communication.

[Wolfie]

-snip-

Adding more game worlds is going to cause users to be too spread out and force world mergers in the long term, and in the short term it's going to make it even more difficult for the developers or sys admins to fix the existing issues. This is why for every product or game that has actual bugs or server issues beyond congestion, they fix the issues first before adding more resources to handle the load. This is not a simple home PC fix where you throw in more RAM and a better video card; this is software designed to operate across several sever machines which make up a single game world, and then communicate with several other server machines for log in, duty finder, etc. When one of these is not configured to properly support the software that they're meant to run, it fucks everything up.

[Ayda]

You realize you can add more instance servers as well to spread out the load, right?

not when the Duty Finder code is bad like Yoshi-P said. they need to spend the time fixing that not adding more servers to the cluster.

[Elkwood]

No one asked him to explain so he does not explain. He didn't even have to apologize but he did so be happy. I'll explain what I think the issue is.. We have been testing the JP servers since Alpha so that why their server has very little issue where as the NA/EU servers are NEW and we just began testing them at phase 4 which there was not a lot of time to test it so we are finding those errors now and are trying to fix it.. simple as that... this could of been avoided if we had a longer phase 4.

Actually no your just making shit up. Everyone has been screaming for explanation, some type of gift, as well as a timeline. You are partially right, this issue did pop up in Phase 4 and SE chose to release the game in its current condition to the NA/EU audience anyways and fix it on the fly. Maybe the technical Director thought this could be fixed in a day or before the end of the weekend, Maybe they truly thought they had it licked who knows. Either way they chose after the issue popped up to not test further on the NA side and go for launch. A longer phase 4 would have helped them greatly and kept us in an understanding mood. Unfortunately SE neglected to give us another day in Beta 4 and see what happened in NA/EU prime time.

[AmaliseEntwhistle]

Additionally, I'd like to throw out there's a lot of things we don't know. Things like physical and logical architecture of the database center are also key; if they literally have no physical space to add servers, for example, or if their configuration requires certain implementation standards. Also, high end server hardware like they are probably using isn't something you can just walk in and pick up down at like, a MicroCenter or a Fry's.

That said, it doesn't mean I wouldn't like more servers, especially if they were allowing transfers to allow for better load balancing; I've got friends who've been trying to get onto Gilgamesh so my whole group could play together since about 6am saturday morning, with absolutely no luck, and we'd love for the chance to all actually play together without those of us who were in P4 having to lose all progress.

[Veltaine]

so people demand an apology from SE for the crashes, now it's not enough, lol.

[SkyeWindbinder]

so people demand an apology from SE for the crashes, now it's not enough, lol.

"SQUAREENIX, I DEMAND AN APOLOGY FOR YOUR APOLOGY!"

lol