Early Access & Account issues (PS3)

[yoshi1996]

The pre-order code is automatic, but nobodies code was redeeming, so they refunded everyones money, who ever bought from PSN, and I believe they also gave a free game voucher.

[Deathjijn]

to anyone that got a psn refund vouchers have officialy started to be sent out as of 1:22am CST i just recieved mine.

[beater49]

do you think theyre doing this alphabetically or by preorder date?

[Toranja]

Given it is Early Access, I hope they keep tech support open this weekend.

The SQUARE ENIX Support Center is scheduled to be open this weekend during standard business hours for Early Access players. During this time, players can submit an email ticket after searching our Knowledge Base to reach a representative. Though we are anticipating a large ticket volume, we will make every attempt to assist everyone as fast as possible.

See? Have faith. :-)

[eltommo]

Still haven't gotten anything from Square Enix via email or PSN...bought my digital CE on the PSN store tuesday the 13th. Every time I try to log in from the launcher it says "No valid or active account is available to play Final Fantasy xiv A realm reborn." When I check the SE Account management site, it shkws ffxiv as a registered service...idgi.

[Jandris]

So, I bugged Amazon over the phone late last night about getting a new code (I'm taking it as a challenge not to preorder again > grab the new key > cancel) and they forwarded the request to their marketing and promotional support team. I received an email from Amazon directing me to give them a call again as "it would be easier for us to resolve this issue over the phone." I call back, explain the situation and what I would consider a satisfactory resolution, and it's back to marketing & promotional support -_-

Any chance SE will pick up the phone today? -_-

[TorrentStormbiner]

So ive had a ticket in for this for over 12 hours, im slowly losing hope that i will ever get to play.

[Hukilau]

So ive had a ticket in for this for over 12 hours, im slowly losing hope that i will ever get to play.

I've had my ticket in since Thursday night. Got an automated response on Friday morning. I know the support office is open over the weekend, but I'm not getting my hopes up at this point. Probably just have wait and play on release day, but I would like to eventually get my preorder bonuses.

[rapidDREAM]

Ditto. Opened a Ticket Thursday night, got an automated response Friday after midnight and have been waiting ever since. Other venues Chat/phone support were unavailable. .... just a tick tock tick tock game now.

[Jadub2k]

They don't have service on the weekends.. calling them on the phone isn't toll free so be prepared to pay long distance.. I think you'll have better luck with chat support but gonna have long waits

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