[dev1031] GMs cant/wont help us

[viion]

sorry guys, it takes time to fix and report these things. Blame players who prank call gms just to record them on youtube. There isn't a insta fix button. There isn't a insta ban button either. They must follow protocol.

This is absolute no excuse, why do I say that? Because other studios with MASSIVELY more players and prank idiots, solve things much-much quicker than SE GM's/Support Staff. So if its taking so long, someone is not doing their job correctly.

OP, you might find this interesting, where a GM actually replied and was sad.
http://forum.square-enix.com/ffxi/th...ll=1#post78758

[Kilta_Firelotus]

This is absolute no excuse, why do I say that? Because other studios with MASSIVELY more players and prank idiots, solve things much-much quicker than SE GM's/Support Staff. So if its taking so long, someone is not doing their job correctly.

OP, you might find this interesting, where a GM actually replied and was sad.
http://forum.square-enix.com/ffxi/th...ll=1#post78758

name an mmo. From my experience it varies based on problem. Least in you talk to gm in game. A few mmo don't. There is a lot more to it then you think. For example, in ffxi i accidentally on purpose mpk'ed my party, I reported myself and was taken to the gm jail very quickly. Also the more details your provide the faster they can look into it. They have to pretty much sit there and read logs about the game, find what they need tag it, and either report to a higher up, or follow protocol.

[viion]

name an mmo. From my experience it varies based on problem. Least in you talk to gm in game. A few mmo don't. There is a lot more to it then you think. For example, in ffxi i accidentally on purpose mpk'ed my party, I reported myself and was taken to the gm jail very quickly. Also the more details your provide the faster they can look into it. They have to pretty much sit there and read logs about the game, find what they need tag it, and either report to a higher up, or follow protocol.

I already did, Aion lol. Hell the GM's even walked around town as giant bunny NPC's and nuked RMT was hilarious, they had to stop but they got a lot banned. They also help me a lot, as said in my previous post.

Battles of Immortal is another which is f2p, awesome GM support.

My GF used to play wow and praised the support, she lost her account to keylogger on fake plugin and got it back within 2hrs lol She lost her XI account and its "still under-investigation" as it was stolen by RMT, its been in that state for 3years.

Eve online have also responded promptly when I couldnt get game working, dont know what its like ingame, but their support staff is very good.

Theres a few to sink your teeth into.