PRE ORDER CODE ERROR 2

[Solace]

I wish I could honestly help, but all I can recommend is that you contact the customer support as soon as possible. Also you should always mention as to which system you are trying to register this for, PC or PS3.

Useless ass support. Why bother. I have ticket that is a week old with no response.
I waited for 2 hours in chat que today, then when I almost got into chat, it kicks me. "No agents are available"
The phone line is busy..
SE support is such crap..

[Doowie]

Useless ass support. Why bother. I have ticket that is a week old with no response.
I waited for 2 hours in chat que today, then when I almost got into chat, it kicks me. "No agents are available"
The phone line is busy..
SE support is such crap..

Any company will have the same issues unfortunately when they have a new game coming onto the market. Looks at Blizzard Entertainment for example. When they release a patch, expansion or new game their support has increased queues, but after a while things calm down and you get a quick response.

Me personally the a few times I've had to contact Square Enix in Europe, I've had an agent on the live chat within 5 minutes and an email is normally answered within 24 hours. I have a feeling they use a priority/category listing, where some things are far more important to answer quickly, where others can wait if they are minor issues, but of course mistakes can happen.

This is of course just my opinion though.