Cancel a preorder.

[FutanXIV]

I did that, www.findmyorder.com but with the email address and last 5 digit of my card search could not retrieve my order number. So I can't cancel my order thru that site...

I don't know how long ago you pre-ordered. Are you sure it's the right email and CC used to do so?

@Rin, because of that, it might not be possible to cancel. :\ Still try findmyorder.com though if you haven't.
EDIT: Same time post~ Meant because of it being a Digital Download. But idk. Again try findmyorder.com if you haven't!
EDIT2: I do remember when I did it, the cancellation email said no refund was required because of it being a physical copy and so I wasn't charged yet. So I'd imagine it's possible to cancel through that site, since they do give refunds.