Cancel a preorder.

[Kimek]

I did that, www.findmyorder.com but with the email address and last 5 digit of my card search could not retrieve my order number. So I can't cancel my order thru that site...

[FutanXIV]

I did that, www.findmyorder.com but with the email address and last 5 digit of my card search could not retrieve my order number. So I can't cancel my order thru that site...

I don't know how long ago you pre-ordered. Are you sure it's the right email and CC used to do so?

@Rin, because of that, it might not be possible to cancel. :\ Still try findmyorder.com though if you haven't.
EDIT: Same time post~ Meant because of it being a Digital Download. But idk. Again try findmyorder.com if you haven't!
EDIT2: I do remember when I did it, the cancellation email said no refund was required because of it being a physical copy and so I wasn't charged yet. So I'd imagine it's possible to cancel through that site, since they do give refunds.

[RinSin]

I don't know how long ago you pre-ordered. Are you sure it's the right email and CC used to do so?

@Rin, because of that, it might not be possible to cancel. :\ Still try findmyorder.com though if you haven't.
EDIT: Same time post~ Meant because of it being a Digital Download. But idk. Again try findmyorder.com if you haven't!
EDIT2: I do remember when I did it, the cancellation email said no refund was required because of it being a physical copy and so I wasn't charged yet. So I'd imagine it's possible to cancel through that site, since they do give refunds.

I don't think EU and NA goes under the same policys/regulations.

[Kimek]

I don't know how long ago you pre-ordered. Are you sure it's the right email and CC used to do so?

@Rin, because of that, it might not be possible to cancel. :\ Still try findmyorder.com though if you haven't.
EDIT: Same time post~ Meant because of it being a Digital Download. But idk. Again try findmyorder.com if you haven't!
EDIT2: I do remember when I did it, the cancellation email said no refund was required because of it being a physical copy and so I wasn't charged yet. So I'd imagine it's possible to cancel through that site, since they do give refunds.

I have a total of 3 orders (digital download CE). Funny thing is 1 order made it through. 1st order was months ago and I already got the codes. The other 2 orders was on the 15th Aug and 16th Aug. Both orders used different emails and credit cards and both order didn't have the order number from findmyorder.com and both payment were charged. My credit cards were deducted as hold amount and was not charged fully.