@seraseth I've been trying to find the chat support also for the past hour. I think it disappeared. They might have disabled it. I'm now on queue on the phone.

"Ring x 6. All agents are currently assisting customers. we appreciate your patience ,and we'll be assisting you in the order that your call is received. Please be sure to have your ticket number ready. If you have not done so already, please visit the support center at support.na.square-enix.com to obtain a ticket number. If already have a ticket number, please continue to hold for the next customer service representative.