My case was that I redeemed fine got my code but it won't work in the PSN. It says the code is invalid. I too have a ticket in with SE but like you I'm skeptical anything will happen. I think the best option is to do what most have done: buy the PSN digital pre-order edition and get a refund for the pre-order we got from our stores, mine being gamestop. I'm going to give them until this evening, if it's not fixed, I'm heading to Gamestop for a refund.