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  1. #11
    Player
    Abriael's Avatar
    Join Date
    Mar 2011
    Location
    Ul'Dah
    Posts
    4,821
    Character
    Abriael Rosen
    World
    Goblin
    Main Class
    Gladiator Lv 100
    Quote Originally Posted by Zenaku View Post
    I don't care if you build a 400$ computer or a 10k computer you still not better then anyone else and are not entitled to anything.
    Not really. One rather clear rule of industry/customer relationships is that the customer is entitled to what he's told he's entitled to.

    SE told active customers that they were exclusively entitled to apply to the alpha, while they told inactive ones that they weren't. No one forced them to. They did so on their own initiative.

    No matter how much you try to guess who are the "people they're looking for" (without knowing anything about it, and mind you, this kind of selection process is normally much less selective than many think, companies normally don't have a little man browsing all the applications and hand picking candidates), not honoring that is an issue.

    I do find it massively funny how parts of the internet turned "entitlement" into a bad word (so much that less articulate people use it as a catchword to indicate whatever they don't like), while it isn't. Entitlement is one of the few concepts of customer satisfaction that keeps businesses from overpowering customers more than they already do. It's a definitely positive concept without which commerce would turn into a jungle in which businesses publicize whatever they like and then feel free to go back on it and retract their promises.

    That's why it's hilarious to see some people using the term in order to antagonize people that are upset about a company telling them they were entitled to something and then (very possibly not intentionally, mind you) not honoring it.

    So yeah, sorry to burst a bubble here, but the position of being a paying customer does entitle the customer to all sorts of things, including every single thing the company publicizes. Exclusive access to the alpha application was one of those things.

    Technically it still is, as the form has never been corrected.
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    Last edited by Abriael; 11-29-2012 at 01:31 AM.