Quote Originally Posted by Majidah View Post
Hello.
I'm writing this because a friend from my LS is unable to log in on his character.
This happened after the market wards from Balmung crashed with him inside of them.

It seems other people are able to log in with his account, but that he is unable to.

He contacted SE's support and all they could tell him was to reset his network, redownloaded the game, prayed to Dionysus the god of hard-parties.

He's very chill about the whole issue, but I'm outraged.
Not just because it happened to him, but because another member from our linkshell suffered a power outage and had the exact same thing happened to him.

He ended up deleting his character and creating a new one.

If something like that were to happen to my two year old character I'd rage quit.

Bottom line.
They are long term paying customers who've stood for this game in its worse. Its outrageous SE won't offer them a fix to these problems.
And what's even worse: anyone could be next. You could be next.
It kind of sounds like you are blaming SE for the power outage. You are aware what happens when a power outage occuers, there odds that memory on your HD can be messed and cause files to be corrupt which is why you may have to reinstall the game.

You clearly stated that others players could log onto his account but you never clearly stated if you actually went through the process of reinstalling his game to see if it would fix the issue. It seems kinda odd to just start a new character for an issue that may have been fixed with by reinstalling but I guess that's their choice.

I mean sure you can start a new character but there's a possibility that if they go into the ward again they may end up in an endless loop when loading. This actually happened to me in XI once where I couldn't zone into a place because I was missing the dat file so I was unable to log onto my character but other characters could. Once I got the dat file to fix said issue I was able to go back into that zone again but honestly it sounds like he just had a corrupted file and may still have one.