Yoshi, yes devs are people, but so are your players,
and unlike your devs, many of your players spent years building deep 'personal' connections to the 'community' of this game,
a connection which goes far beyond the professional distance which should be available to staff.

So when you then say "please play other games"
and in so doing you inspire and green light, a pernicious, and ongoing epidemic of, a large part of the community to take it upon themselves to tell another part of that community, now emboldened by the righteousness of the word of their saviour, to tell that community to a) shut up, and b) leave ...

when you then 'choose' to do nothing.

when you choose to do anything less that issue a dedicated statement to the effect of...

When you choose to do anything less that come onto these official FFXIV forums to the effect of..

...to roll back that statement. To in no uncertain terms 'admonish' those who have engaged in such.

When you starve casuals, then taunt them with Chaotic, and again...
fail to make a statement that recognises why that part of the player base were unimpressed or even upset, emboldening the "shutup and leave" sociopaths, the "you shouldn't even join, progliars" sociopaths

When you then sit at the helm of an enterprise, that then follows up with OC...
and to this very day, have still not said what your original intentions were for FT. (Should it have been for everyone, free to enter, a melting pot of players, able to bid for places in their own terms and get an eaqual chance, community pulling each along? Or was it only for discords and organised groups of PF raiders, free of progliars and other such scum...

Then you fail utterly to have remembered we are humans.
And have instead treated us as mere cogs among the resources at the disposal of the revenue machine that is FFXIV. Here only to be finessed when necessary, but first and foremost not rocking the good ship 'quarterly review'.

I accept the staff (ignore 'dev') are humans.
But frankly we did not start this and have been left to fend for ourselves.
It has gone too far absolutely and the community must improve. Includes me.

But frankly, no. It is incumbent upon SE to now lead and make the first step by starting to set a decent example first and foremost in communication that involves itself in the community.
Making mistakes is fine.
But mistakes have costs, and the 'dev' team have been utterly unwilling to do their part in meeting those costs to even the most minimal of degrees... that being communication to acknowledge those mistakes.

So. It's never to late to form an opinion, and provide leadeship, by admonishing the "i think you should leave" part of the playerbase.
Or perhaps you actually think that is ok.
Either you do? Or you do not?