Maybe this is the crux of the problem. So why is this the case?
I'd suggest it's because people play the game in so many different ways that SE has painted itself into a corner. They have grafted a combat-action raid simulator onto a story-driven MMO.
They have chosen a particular design philosophy for raids and dungeons that is unappealing to many. In order to give the less-skilled players more content, SE tries to herd them into raiding.
Players like me tell them they can't do this crossover content, it's too hard.
High-skilled players explain the problem is the game doesn't teach you how to PvE, and that the solution is to ramp up the MSQ difficulty so that less-skilled, babied players learn.
This is akin to having a student who is struggling with algebra, and "helping them learn" by asking them to solve partial differential equations. They don't learn, they quit math, in the same way less-skilled players are quitting the game because MSQ PvE has become too difficult for them.
Besides, the way to facilitate learning is to make the lessons interesting and accessible, not to use the same formula only harder.
Meanwhile, all this "casual" content you describe is mostly terrible. Cosmic Explo was the least engaging, most repetitive rubbish SE has put out in the Ishgard/Doma space, riddled with design flaws and exhibiting a total lack of imagination. But at least they got to double-dip their levequest code.
As to these 12 normal raids, again they are too difficult for many players. I understand this is completely incomprehensible to some of you. That does not prevent it from being true. I'm guessing if I went through the misery of M1N 20 times I might start to clear it without dying. Am I going to slow down players who always seem to be in a rush by doing that? No, of course not, even if I could spend more than 20 minutes dealing with the awful visual glare. I might if I could run it with NPCs and customize the battle FX.
The fighting we see in this and other threads between players with different interests does indeed indicate SE is no longer adequately catering to anyone. In this sense, it is a failed game.

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