Dxcrash since 7.01

[Delphinus]

Randomly crashing in FFXIV usually after an hour or two of play. tabbing out seems to accelerate this.

get a little white pop up saying theres a DXcrash and when I dismiss it the game force closes. sound in the game stops after the pop up appears, Mobs and menus wont appear ect.


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\gamin\Documents
FINAL FANTASY XIV ONLINE C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU AMD Ryzen 5 3600 6-Core Processor (12 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS P1.20
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32698.062MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 37562.062MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 476.307GB SYSTEM_FREEDISC_SPACE 77.642GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.496GB SYSTEM_FREEDISC_SPACE 524.354GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.481GB SYSTEM_FREEDISC_SPACE 30.156GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS AMD Radeon RX 6700
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x73DF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 10195.223 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16349.031 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\u0404579.inf_amd64_89599f81cb58902d\B404520\atidx9loader64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0404579.inf_amd64_89599f81cb58902d\B404520\amdxx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0404579.inf_amd64_89599f81cb58902d\B404520\amdxx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0404579.inf_amd64_89599f81cb58902d\B404520\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 32.00.11021.1011
SYSTEM_GRAPHICS_DRIVER_DATE 6/19/2024 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND 3 - KG272 (AMD High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {4A936694-799B-4087-BC88-3B76800D48D1}
SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.1.38
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 4/25/2024 17:00:00
SYSTEM_SOUND Headphones (Corsair HS65 SURROUND)
SYSTEM_SOUND_DEVICE_ID {C686F3CF-B48F-4358-98C0-DB9896E16311}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.4355
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 4/11/2024 17:00:00
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {CC530961-AA22-4BEE-A442-ACA661041109}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9136.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/22/2021 17:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F2BDBC80-9E17-11EC-8001444553540000}
SYSTEM_INPUT_NAME CORSAIR K55 RGB PRO Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {28CEA9D0-6341-11ED-8001444553540000}
SYSTEM_INPUT_NAME Corsair HS65 SURROUND
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {44A73A10-E453-11EA-8002444553540000}
SYSTEM_INPUT_NAME HID-compliant vendor-defined device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F2BDBC80-9E17-11EC-8002444553540000}
SYSTEM_INPUT_NAME CORSAIR K55 RGB PRO Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {44A9AB10-E453-11EA-8003444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {44A9D220-E453-11EA-8005444553540000}
SYSTEM_INPUT_NAME HID-compliant vendor-defined device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {44AA6E60-E453-11EA-8006444553540000}
SYSTEM_INPUT_NAME HID-compliant vendor-defined device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F2BDBC80-9E17-11EC-8003444553540000}
SYSTEM_INPUT_NAME CORSAIR K55 RGB PRO Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Settings
Microsoft Text Input Application
Settings
FFXIV Launcher
Technical Support - Post New Thread — Mozilla Firefox

[Anida]

I haven't had any DX crashes, but since 7.01 I have had instances of the sound temporarily cutting out. Such as when logging in (between screens) and changing zones. Not every time, but enough to add here. It wasn't doing it before 7.01.

[NightHour]

What version of AMD drivers are you on?

I'm on Adrenalin 24.5.1 and cannot replicate DX Crashes.

[Larirawiel]

If you have XMP/EXPO/DOCP etc. enabled then disable it. The Zen 2 series is known, that it cannot handle higher memory frequencies.

And which Motherboard do you have?



Cheers

[Delphinus]

Im using 24.6.1 I reset things to factory settings and it didnt seem to fix it

[Delphinus]

My Motherboard is a B550AM Gaming

[Larirawiel]

This motherboard?

https://pg.asrock.com/mb/AMD/B550M%2...%204/index.asp

If so then your BIOS is very old. Update it first. The AM4 platform got many stability fixes over time. But do not install Beta BIOSses.

Edit: It seems, that the B550AM Gaming is a CyberPowerPC OEM board. The last official BIOS is this:
http://www.cyberpowerinc.com/drivers...%20GAMING/BIOS




Cheers

[NightHour]

Im using 24.6.1 I reset things to factory settings and it didnt seem to fix it

Try downgrading to 24.5.1.

I was having some heavy stutters on 24.6.1 on a RX 7900 XT.

[Jozu]

Had my first crash today, never had a crash before Dawntrail. I was editing one of my retainers appearance,got up to get a glass of water and when I came back the game had crashed with the same dx error.

*EDIT*
Forgot to mention my pc has a Ryzen 5600x and RTX 3070

[Delphinus]

Its the same with me, like I can be doing absolutely nothing. like say im waiting in que and I step away to get a drink or hang out on the couch the DX error can suddenly happen. I used to have a Ryzen XT 5600 but I upgraded from it and I would crash all the time on it.