Feedback, A Compromise

[Thurmnmurmn]

They do send out surveys but they only ask silly questions like "what's your favorite minion/mount" or those kinds of things. Nothing to actually give proper feedback.

When you unsub they do have the stereotypical "why are you cancelling" so there's something? Not a whole lot though.

[Jeeqbit]

They do send out surveys but they only ask silly questions like "what's your favorite minion/mount" or those kinds of things. Nothing to actually give proper feedback.

This one actually asked proper questions that allowed me to suggest things I want and what I do and don't like about the game. The survey was aimed at veteran players (it mentioned how long I had been subscribed if you read it carefully). It also mentioned it would correlate my answers with character data from the game, so this survey was tied to information in the game which is not normal for a marketing survey.

When you unsub they do have the stereotypical "why are you cancelling" so there's something? Not a whole lot though.

That is significant though because it allows them to catch the reasons for people leaving so that they can address them. They also send out a survey after any support interaction.

From what I gathered, their surveys are mostly PR-friendly and/or often avoids asking for gameplay/job related feedbacks lol.

Yes, that is true of the last survey they did, which was posted on the lodestone, but this one was different and allowed for proper feedback. I recall it even asking for anything you would want to say to Yoshi-P or something along those lines. I don't feel like completing it over again (not even sure why it lets me).