Apple Silicon/M1 gameplay support

[Fiel_Tana]

I don't have a Mac so I haven't contacted support myself, but I am very curious as to what they reply? I mean they must reply with something and they can't tell you to reinstall etc because (from what I can gather) that doesn't work?

I hope this gets resolved soon though, especially as they are still selling the game on Mac...

Today I again submitted a bug report:
In December 2021 Mac customers had been told "If you use the Mac version of FINAL FANTASY XIV, we ask that you please refrain from updating to macOS Monterey until official support has begun."
(https://na.finalfantasyxiv.com/lodes...54b33cd926bb2a) and had received no further communication until this post:
https://forum.square-enix.com/ffxiv/...s-%28May-17%29

Taking the most recent official advice to "please consider updating to their latest versions before the release of Patch 6.15." (which is MacOS Monterey 12.3.1) and as of 13.3, completely disables the official launcher with the error shown below.

May we please have a clear and official explanation of the reason for the delay, what the team is doing to correct this and the expected time frame for Mac customers to have a working launcher?

Thank you.

Here is the error in full that pops up after clicking the icon to open the launcher. The launcher itself never opens.
[ ERROR PASTED HERE ]


The response I got almost immediately was:

Greetings [my name],

Thank you for contacting the SQUARE ENIX support center. We sincerely apologize for the delay in our response in regards the MacOS problem and for any inconvenience this issue may have caused.

We apologize that the product/service you are referring to does not meet your expectations, unfortunately we are not able to provide specific information. In this case we kindly recommend you to stay on alert for the updates on the Loadstone.

We do cherish the support and opinion from our customers and look forward to hearing your remarks regarding our upcoming games.

Thank you,
Erick
SQUARE ENIX Customer Support
_____________
For additional assistance with this issue, you can reply to this email directly. For assistance with a new issue, please visit the SQUARE ENIX Support Center at http://support.na.square-enix.com


So basically they reply with "we know it's broken but we won't give you any other info"... real helpful.

[worldofneil]

Wow. I honestly don't know what to say, but thank you for sharing that information!

[Thaldor]

Does anyone know if using software like Crossover for Mac to get the game working again in the meantime is against the TOS? (I have the PC version of the game already.)

[Random0]

Does anyone know if using software like Crossover for Mac to get the game working again in the meantime is against the TOS? (I have the PC version of the game already.)

Ironically enough, the "Mac version" IS Crossover. Codeweavers says they've been working with SE to figure out what to do going forward, but right now the ball's in SE's court.