Yoshi-P: "If you want more engaging content, go play Ultimate"

[Xaruko_Nexume]

And this is a consequence over revolving every little aspect of the game around the casuals. They want to try to play everything safe, so it doesn't upset the casual majority.

I don't blame them. The last 1 or 2 years of WoW, they shifted heavily toward a more hardcore audience and have suffered drastically for it (and for other reasons.) Their next patch is shifting (albeit only slightly) back towards the casual end of things.