What type of compensation would quite your rage?

[Cyanyde]

I just refunded the game through Steam myself today.

I have been able to play about 2 hours in the last 5 days, due to queue times, which if they are being honest due to the chip shortage, won't be alleviated any time soon, it at all.

There is no rage from me, but for me personally, the 2002 error was the last straw. I don't mind a 10k queue, gives me an idea of how long it will take, and I go and do something else in the meantime, like watch TV in the living room. But coming back after 4 hours of waiting to discover I have been booted because of some arbitrary system in place to prevent over-logging is beyond ridiculous. Just prevent new people from logging in, don't boot everyone (and don't say you can log back in, I am not sitting on front of my PC for 4 hours to play a game just in case the queue gets stopped).

So, I just refunded, and might come back in a few months when it is discounted and actually playable.


I personally do not blame the Developers at all, they have delivered a quality product time and time again, and FF14 is incredible. I *do* however, blame Square Enix the publisher for heavily pushing a game they must have known was going to be beyond popular, knowing full well their server capacity couldn't handle it, and with no way to get new servers as back ups or online due to shortages.
Basically, smacks to me like they just wanted a large quarterly boost to profits, and damn the consequences, as there will always be apologists.

Put it this way. If you bought a new car, that required you to be authorised to be able to open the door and turn it on, but the authorisation server was so backed up because the car was so popular and could only use it for say a couple of hours a day, as otherwise you were physically locked out, or you had to queue for a long period of time, and then found you were booted to had to initiate a queue again to open the door, would you find this acceptable, or would you return the product and ask for a refund? The answer is obvious, so no idea why people defend it when it comes to an online game. It is just insane. It is basic consumer rights, if you cannot utilise the product you paid for, then you are entitled to a refund, any of their quasi-legal nonsense be damned.

That's all I have done, I suggest people ranting do the same, because that is literally the only thing the publisher is concerned with, as anything else is just smoke they don't care about.
If you are fine with the queues, then that is also your consumer right, and more power to you, because for me, it is just unacceptable (PS, played since launch of ARR so not a new player).

[Lanadra]

I just refunded the game through Steam myself today.

I have been able to play about 2 hours in the last 5 days, due to queue times, which if they are being honest due to the chip shortage, won't be alleviated any time soon, it at all.

There is no rage from me, but for me personally, the 2002 error was the last straw. I don't mind a 10k queue, gives me an idea of how long it will take, and I go and do something else in the meantime, like watch TV in the living room. But coming back after 4 hours of waiting to discover I have been booted because of some arbitrary system in place to prevent over-logging is beyond ridiculous. Just prevent new people from logging in, don't boot everyone (and don't say you can log back in, I am not sitting on front of my PC for 4 hours to play a game just in case the queue gets stopped).

So, I just refunded, and might come back in a few months when it is discounted and actually playable.


I personally do not blame the Developers at all, they have delivered a quality product time and time again, and FF14 is incredible. I *do* however, blame Square Enix the publisher for heavily pushing a game they must have known was going to be beyond popular, knowing full well their server capacity couldn't handle it, and with no way to get new servers as back ups or online due to shortages.
Basically, smacks to me like they just wanted a large quarterly boost to profits, and damn the consequences, as there will always be apologists.

-snipped for post length-

That's all I have done, I suggest people ranting do the same, because that is literally the only thing the publisher is concerned with, as anything else is just smoke they don't care about.
If you are fine with the queues, then that is also your consumer right, and more power to you, because for me, it is just unacceptable (PS, played since launch of ARR so not a new player).

I hope you'll be able to actually play when you do eventually get EW again. Props for doing the logical thing and refunding, unlike what some are doing.

Without a doubt people can be angry and disappointed, but a lot of what's going on here on the forums is just some grade a bullshit huffing and puffing, as well as know it alls thinking that they alone have had the brilliant epiphany of a 'solution' that they somehow think Yoshi P and team must not have considered or known about yet.

[Maxilor]

Nothing. First week of any new expansion for every MMO I have played my entire life is always Hell.

This game is no different and yet i've still been able to log in, unlock Sage and level it up to 80 through several roulette duties without so much as a single issue with lag or otherwise.

And yet Square Enix still compensated me with a free week of sub. So far it's the smoothest expansion launch ive ever seen personally.