I work in big data. We have tens of thousands of servers. A lot of our hardware runs 10 to 50k a pop for a complete server setup. We are just barely getting hardware that should have been delivered 9 months the ago. We have diversified our vendors and are putting up hundreds of thousands of dollars to different vendors in hopes we can get hardware from somewhere faster without sacrificing stability and service we provide while doing it. From a hardware perspective there is probably little they can do or even could have done if they started trying 6 months ago. There is also little way for a company that is not constantly ordering hardware to even have any idea it is this bad.

They have done an amazing job. They have provided compensation, apologized, they sent out a letter in advance setting the expectation that there would be queues like no one has ever seen and the reason for it. They sent out letting players know when peak times are. I have gotten on every day as has most of my FC and friends as we knew if we wanted to get in we do it when others are not.

As consumers of a product there is a number of people not doing things to help and that's where I see a big failing right now. Play when the lines are short and help balance the load. If you can't get on during low volume wait till another time. Don't stress yourself out and be a better person.