Regarding the Ongoing Congestion Situation and Compensation

[Reaperking386]

No point in free time compensation if you can't even play the game
¯\_(ツ)_/¯

seriously...you'll complain about anything they do.

[Miracle_Diva]

seriously...you'll complain about anything they do.

Yes. Absolutely anything. Also going to complain about you complaining about me complaining.

[Minsue]

So I get additional 7 days of sitting in queue for free! Thank you SE!

Lol the entitlement is so heavy here Jesus guys I get it lots of people Wana play and your salty but it's a video game if the queue sucks so bad take a small break then come back.

[Miracle_Diva]

Lol the entitlement is so heavy here Jesus guys I get it lots of people Wana play and your salty but it's a video game if the queue sucks so bad take a small break then come back.

Some people are very dense when it comes to sarcasm I see.

[Geirskogul]

Lol the entitlement is so heavy here Jesus guys I get it lots of people Wana play and your salty but it's a video game if the queue sucks so bad take a small break then come back.

People have paid a decent bit of money and a subscription fee on top of that. It's perfectly understandable that people are upset because by the end of the day, they are entitled to the service they paid for. I'm not particularly worked up myself but i understand why people are. Please stop playing defense for massive corporations and pulling out the "entitled gamers" card. The fact that Square are selling a product they can't deliver isn't on the customers.

[Myrany]

We were expecting some news to fix the 3 hours queue login ... this compensation does not solve the current problem.

Reading between the lines of YoshiP's statements. For whatever reason can't fix the problem fast enough to do any good. They are looking at what they can do to help the situation some.

That leaves players with a few choices.
1. Deal with the congestion as is.
2. Unsub until it settles out.
3. Play at off peak times (what I have been doing).

No the compensation does not solve it. No one is arguing that it does. It is a nice gesture of acknowledgement that they blew it with this launch and are aware how badly this is affecting their players. Taken as such I personally say Thank You.

[elvenmad]

all the people asking the devs to upgrade the servers... they literally can't! they have a chip shortage which won't resolve any time soon. so expect the que to be up for at least a month. true gamers will deal with it, if u can't then stop wasting your time on queing for a videogame and spent time in the real world.

Yet they managed to increase the servers for their "home" Japanese player base which as far far less players than the EU or NA regions which they decided not to upgrade for, even though the majority of the revenue comes from those regions, 100% Squares fault selling more players access to a service there is no way they could provide adequately for

[JustDman]

Is a chip shortage yes but companies that want them to support the customer bases they have get them and pay the going rate. Its a chip shortage which means chips are still in supply just less to go round, adn you have to work hard to get to front queue to get them.

[Dragoniks]

Then think of it as a discount. Your next bill will be delayed by 7 days. You are, in effect, being refunded for 7 days of playtime.

Yea i know. I'm speaking only about the feeling as customer. Having one more week on something i already paid and the only impact will be that my next 30 days billing will be delayed of 1 week is not the same feeling to see my billing discounted of 1 week.
In SE side it's better because giving more time for the same fee does not really impact their results.
On my side it feels i got nothing because my next billing fee will be the same. Since im not playing 24/7 and i can stop playing for days or week and keep my monthly sub active. 1week free means nothing. Having fee discount i can see or in game gifts is more suitable. TBH in game gifts will cost them nothing and will ease frustrated ppl.

Free time is not what i seek. The feeling of being left on the side when other can enjoy the excitement of pre lauch cannot be erased by free time. I'll think twice before pre ordering the game for the next extention. I'll buy it 3 weeks later to let them fix once again their issues.

[Ramiren]

Is a chip shortage yes but companies that want them to support the customer bases they have get them and pay the going rate. Its a chip shortage which means chips are still in supply just less to go round, adn you have to work hard to get to front queue to get them.

The chip shortage hasn't been ongoing for two years. They've had two years to get ready for Endwalker's launch, even longer if you include the fact that people have been complaining about capacity during launch windows since the closed beta of ARR.

They couldn't have predicted the WoW refugee influx, they couldn't have predicted all the effects of the pandemic, but they've had multiple previous smaller scale issues of the same nature during every previous expansion, that all indicated the company needs a MUCH stronger focus on server infrastructure outside of Japan. They've ignored these lessons for the most part, and now that hardware is scarce us customers are paying the price. Had they kept up with demand previously, sure they'd have had some infrastructure sitting idle during the lul periods, they'd probably still be facing off against a lot of congestion, but they wouldn't be faced with a situation as bad as the one they have now, where European customers are facing queue times that aren't just long, but actually impossible due to a combination of queue length and frequent errors resetting progress.