Regarding the Ongoing Congestion Situation and Compensation

[Themarvin]

Seriously asking: does this include extending the additional retainers I pay alongside my sub ?

That is extra services, besides, your retainers wont stop working.

[Alystin]

Well, snark and hyperbole aside, have you tried logging into an alternate world in the login screen? It's faster to go to an alt world at random then transfer to your main one once inside. You'll have to queue for it, but usually at most 15-20 min of marketboard/retainer nonsense and you're home.

I tried, don't work.

[Misutoraru]

let's hope they could fix the 2002, no free sub would help if the 2002 error persist

[Arundel]

It's just a band-aid. They should check their new afk system and maybe suspend free-trial.

[LianaThorne]

It's just a band-aid. They should check their new afk system and maybe suspend free-trial.

Both are already in effect. Free trial players can't even get in the queue/make a new character and most, if not all, afk measures do not work anymore. I tried personally last night with one and woke up to the login screen.

The reality is they need more servers to combat the flood of people that came over during the WoW situation. Keep in mind, this happened during a massive chip shortage that is still affecting everyone. People saying they should have "predicted" this need to realize that the boom in population was completely unexpected and I don't blame them at all for not having servers just chilling in a corner waiting for use. There was also nothing they could have done at the time (or now for that matter) to get new servers because of that shortage. It's simply really awful timing.

[Krotoan]

Both are already in effect. Free trial players can't even get in the queue/make a new character and most, if not all, afk measures do not work anymore. I tried personally last night with one and woke up to the login screen.

I can verify that none of the previous methods that didn't involve scripting or automated input programs work anymore. People are even getting kicked during long cutscenes such as the end credits for each expansion.

[Raim]

You guys are still whining despite most developers wouldn't have even given you any free time, maybe a day at most. The queues will settle down soon within a week.

[Sclair0]

This is a great response imo. Hopefully things will die down a bit once the weekend is over

[Misutoraru]

You guys are still whining despite most developers wouldn't have even given you any free time, maybe a day at most. The queues will settle down soon within a week.

I believe it is the 2002 that frustrate us, long queue are expected.

I don't know what other MMO you play, but more than half of the MMO I play offer compensation in someway. As I mention earlier it is the 2002 that warrant the free sub.
EU DC suffer most severely, a quick look at NA and JP DC they might have queue but many of them have spot for new character while EU have always been congest long before EW launch

[Hasrat]

Hey guys, don't play right now even though you paid for the game, exapansions and sub fees. Just wait for a few weeks and then you can finally play. Oooooook.

They're literally paying you back for an entire week of not being able to play. And made it clear that if congestion continues, they may further compensate players. Which, given previous expansions, they expect congestion to die down in due course. And it will. A week might not be enough this time, but we'll see.