They knew this was coming and did nothing about it.

[SnowVix]

For me it is. When you say, hey they knew what was going to happen. And understood that people got booted out of queue before. So lets up the 1 min timer to 5 mins to get back into your queue spot. They had this data, and knew before hand from our feedback that getting kicked out of queue and losing your spot is the biggest issue, yet they did nothing on that front.


When people bring that up, and people say "chip issue" what else could I say but simping?

you sound like my customers who were complaining about their appliances being delayed when we had a multi-month backorder on freezers because everyone bought one while freaking out about the pandemic

[Jadedsins]

Well since this company can't help it, I guess the player base can't help afking.

[Jadedsins]

you sound like my customers who were complaining about their appliances being delayed when we had a multi-month backorder on freezers because everyone bought one while freaking out about the pandemic

As they should. Complaining is not that big of a deal. It is the job of the consumer to voice when they are unhappy, and not care about such things. A company is design to make profits no matter what. If you don't complain they will cut corners and do whatever it takes to make the most money.

[SnowVix]

As they should. Complaining is not that big of a deal. It is the job of the consumer to voice when they are unhappy, and not care about such things. A company is design to make profits no matter what. If you don't complain they will cut corners and do whatever it takes to make the most money.

So you think it was appropriate for them to accuse us of lying about not having their appliance and that the production issues were just "people simping for corporations"? Because that's what you're doing, you're expecting Square to just pull a Q, snap their fingers, and make servers appear out of thin air that don't exist.

[Burmecia]

you sound like my customers who were complaining about their appliances being delayed when we had a multi-month backorder on freezers because everyone bought one while freaking out about the pandemic

I have just one question on my mind: I wonder if they would like to speak to the Manager, too.

[Helbara]

you kinda have to laugh about it all.
Not being able to play so far while fighting queues and then getting kicked after a string of 2002's only to be back behind a 4+ queue
or
The mob of people who are like "fIRsT tImE??" while I read other actual veterans comment about how it's never been this bad.

I think we can all admit this is a bit of a dumpster fire and sort of empathize with one another because we all have to pay for time we won't get to play. I don't see a reason for a high horse, no one likes that insufferable person

Edit: https://www.youtube.com/watch?v=XUX_f5dAIkw
I wish people would stop parroting blame for covid-19 for everything when servers are being bought en masse for mining as well as gpus.

[SnowVix]

i definitely get the frustration, i'm sitting in a long queue because my game crashed out while trying to do PvP. it's just annoying seeing everyone going "why don't they just buy more servers?" or "why don't you use cloud servers that would be outside of your control, and would have to be leased from an actual competitor?" (someone legitimately suggested renting cloud servers from Amazon)

[Jadedsins]

So you think it was appropriate for them to accuse us of lying about not having their appliance and that the production issues were just "people simping for corporations"? Because that's what you're doing, you're expecting Square to just pull a Q, snap their fingers, and make servers appear out of thin air that don't exist.

No, but to voice how unhappy they are, and ask why did you not do this. Aka feedback is what WE are doing. The fact that I just spent two hours in queue and lost it because i could not get back in fast enough is not acceptable, and telling them to give us more time to get back into queue. Is very much in my right to do so. It is being understanding of the stupid chip shortage.


If you think it is unreasonable to suggest that we need more time to get back into our spot in queue, and that they should have been aware that 1 min is not long enough is such a bad thing. Maybe you should not work in service.

[TheLoveJenovan]

I agree with others that the supply-chain issue is a cop-out for Square Enix and this botched launch.

FF14 made $180M in profit last year ($370M revenue). It's apparently making significantly more this year with new subs. They may not be able to procure new servers, but it's not like they couldn't have outsourced their server needs. Companies like Amazon are getting hammered by record server usage with another covid-19 holiday shopping season and AWS, and they don't have issues like this. I think this all boils down to SE wanting to control all aspects of their service when they're clearly not equipped to deal with some aspects of it. Their server software probably can't be adapted to existing cloud platforms, but they're a big enough company with enough dollars to lease server farms and use their own software on them.

It's their product, and they can do--or in this case not do--what they want. You can decide whether you want to continue supporting their product and services. Whether you accept their misleading narrative, that's another issue.

https://mmos.com/news/square-enix-re...es-and-profits

[SnowVix]

No, but to voice how unhappy they are, and ask why did you not do this. Aka feedback is what WE are doing. The fact that I just spent two hours in queue and lost it because i could not get back in fast enough is not acceptable, and telling them to give us more time to get back into queue. Is very much in my right to do so. It is being understanding of the stupid chip shortage.


If you think it is unreasonable to suggest that we need more time to get back into our spot in queue, and that they should have been aware that 1 min is not long enough is such a bad thing. Maybe you should not work in service.

you're asking questions that have already been answered. "why didn't you install new servers after the unpredictable population explosion that happened because WoW self-destructed and their big streamers came here?" "because it was literally impossible, we even offered to pay above market and servers that can handle what we need just aren't available right now".