Even FF series creator Hironobu Sakaguchi had trouble setting up an account on FFXIV

[Duskane]

he's in and playing game just fine now
Matsuno also gave him a visit in game.

[Minsue]

Would love to have them revamp it even if it was like a 6. or 6.1 things while I didn't have issues I know it's the pretty terrible site needs to be much smoother if Activision does one thing correct there store is easy maybe something like that?

[Shironeko_Narunyan]

Why do they make it such a PITA to give them money? You'd think they're a corporation, intent on making cash, but you have to jump through hoops to buy stuff from them.
I bet there's a large number of lost customers who wanted to subscribe, but gave up after trying to figure out the crazy setup SE Shop/Mogstation.

Whoever is in charge there needs a stern talking to.

[Imora]

You can play on any server no matter where your account is from, the problematic part is that expansions and game time is locked to that region as well.

THIS THIS THIS.

I had to give up my ARR account because I moved to Europe and couldn't put the expansions on it.

[Imora]

I think what she meant is if you have NA base game (NA SE account), you could only activate NA Expansion pack

I hope one day we could migrant our Account, I have JP base game, JP account. Then I move to Europe few years back, and I have to continue paying my sub in Yen, and bought JP version expansion pack

I couldn't even do that because I don't have US banking details.

[Vahlnir]

Just about every other company with a game on the market makes it easy to purchase said game and things within. SE would only benefit from making the process a lot less complicated. Might seem like a stretch, but I wouldn't be surprised if they were losing some potential customers because of this issue. Probably not many, but there's probably a few here and there.

[RobynDaBank]

It's a paradox I think - spend less money to upgrade your websites and modernize/simplify them, and yet put people off from paying you at the same time. Somewhat funny, no offence meant.

[Nishira]

I wanted to look into perhaps changing my subscription a while back, I vaguely remembered several options when I made my account. I couldn’t find it, and after lots of clicking around I gave up. I was a bit surprised something seemingly so simple turned out to be quite complex

[TaleraRistain]

It's both horrible and hilarious that even the father of the series gets tripped up by this.

[CaptainFishSticks]

Mog station vs play online...

Mog station wins

As frustrating as Mogstation can be, I have to 100% agree here. PlayOnline is frustrating because I'm always led to believe I used a different password to log in than my account actually uses so I have to keep resetting any time I want to give FFXI a try.