This is totally illogical. People pay more money for collector/limited edition items. That's why Endwalker Collector's Edition was $200, but the standard edition was $40.That's why the Karen comment came out. Nobody ever answers the forums except other players, so you're not going to get a manager.
It's a cultural difference. In Japan, "limited edition" is a real and genuine thing, and when it's gone, it's gone. That is their reasoning for having certain items locked behind time sensitive events and rewards. There are minions that you can never obtain again, not even on the cash shop. There are mounts that you can never obtain again. There are titles that you can never obtain again. And some of those, like the Feast rewards or the Saint titles, were extremely difficult to obtain to begin with.
For some of the PVP gear, when it is available, you don't even have to be good at PVP, you just have to do the daily grind. I've got my Makai Master title from the Garo event and I'm absolutely awful at PVP, but I did Frontlines roulette every day, and had fun dying while trying not to hurt my team too much in the process.
For the ranked Feast seasons, you've got to not only put in the effort, you have to be pretty good, so their rewards are unique and all the more special.
Yeah, it totally sucks that certain limited edition items aren't available, but you're never going to convince an entire country that their way of collecting things is wrong.
Right now people without the PvP rewards and people with the PvP rewards are both paying $13/month.
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