World Visit Stuck - can't go home

[Seera1024]

While I do think it's frustrating that people can't get back to their home worlds and that means players are cut off from certain features, I think it's too soon to be demanding anything be done for players right now.

We don't know how long the issue will last. They are doing emergency maintenance tomorrow in hopes to fix the issue.

A few days of impacted game play is not enough to warrant refunds if the fix they're putting in place works.

If things are going to take a while (weeks), they do need to figure out something for those who have been affected by this issue. Especially for those paying for extra retainers that they can't use at the moment.

And if it's going to be for an extended unknown time frame (like they are thinking months), giving affected players who request it a couple of free home world switches - done by IT so the player can't bank the home world transfers - once to the home world they're stuck on and once back to the previous home world. Or figure out some way to allow for usage of items and services on worlds you're traveling to. Mainly the retainer and selling things. Even if just temporarily.

[Shibi]

Really gotta wonder why they made this system without a fail safe that would be able to force people's character back to home worlds if ever needed.

There most likely IS a failsafe, but the fault broke it too.

Even with multiple redundancies, planes still can crash.

I hope the fault does get fixed in this emergency maintenance coming up, and everyone is home safe, soon. *fingers crossed/thumbs pressed for all*

[Fukuro]

To everyone stuck on Balmung, don't worry, we'll take good care of you. One of us. One of us.

[Gameovers]

No one can see who you are replying to so it looks like you just agreed with yourself btw. you need to use reply with quote lol.

I bet that was his plan lol

[Cyreil]

Emergency Maintenance whether you like it or not in two hours.

https://na.finalfantasyxiv.com/lodes...07245b168f9508

[Saefinn]

Exactly.. they have to give us something.. I sent them a ticket wanting a refund. Paying for sub and retainers and not being able to access it is just unacceptable without some kind of refund.

If today's fix works you'll have lost what, a dollar's worth of fees? Much less if we're just talking retainers because let's face it, you can still play the game. Hardly a refund worth kicking and screaming about.

Exactly.. There are so many ways to prevent this... 15min warning of world transfer shutdown. A failsafe button to return to your homeworld. Block every world transfer except going back into your home world etc...

The bug is that people can't go back to their homeworld. If this is the problem then this solution would not be a fix because for this to work then people would need to be able to return to their homeworld.

It sucks, but these things happen and they've been very quick to respond and to try and resolve the issue. I think it's way too early to be asking for refunds. It sucks, it's an inconvenience, but eh, at least they're not dragging their feet about it.

[Sotaris]

Exactly.. they have to give us something.. I sent them a ticket wanting a refund. Paying for sub and retainers and not being able to access it is just unacceptable without some kind of refund.

Yeah good luck with that. Could you still play the game? Yes. Will they give you a refund? I do not think so.

I can't even access my alt now because of this.

Why?

I do get it--but for me to pay for something I can't fully access?

SE better compensate people who are basically 100% stuck.

I'm confident TOS covers this. Game isn't unavailable and will most likely be fixed in the next 1.5 hour so you "lost" access to your retainer for 2 whopping days. We're talking about 86 cents. (13 / 30 x 2 days).

Yikes. As someone who works in web development, having to deploy a such a sensitive fix to business-critical production servers without being able to reproduce it on an internal test server would be a terrifying prospect. I'm sure glad I'm not on the team that has to do that. *shudder*

Software dev here, I agree lol.

Today I learned there are actually large amounts of players that regularly spend a great deal of time away from their home server.

Weird.

Yeah I made same comment on reddit, I got shit for having friends on my home server. Weird world we live in when you have friends on your own server vs having them spread around.

[glitteringcosmos]

I made the comment somewhere that "this is why you always always log out on your home world!" I didn't realize the world travel system was shut down while servers were live (as in people went on things like hunt trains or shopping and got stuck). I take back that comment, and I'm praying this emergency maintenance fixes things quick like and in a hurry. But, you know. Well done so it doesn't break MORE things.

[JillyBean]

I made it back home.

[glitteringcosmos]

I made it back home.

YAY welcome home!