They tried to increase quality with same team and budget they had before, maybe even less, because they working on new FF main title with Yoshi P in lead. Base game was good, but patches is where game began to show cracks, almost all PVE went to boss in circles, they reusing so many assets in new wrapper, new races fiasco, making game easier for masses, slowly turning it into social platform. Game was different in ARR, even in HW they had different approach to the game. Maybe someday they'll stop the train of sheldued content and think about future of the game and how they want to see it, instead of mindlessly repeating same content over and over again, sometimes delivering cool ideas, that dies within a week. Or, they can continue doing half baked things in rush, but adding more emotes, stuff for social interaction etc. People love it, it's an MMO for lazy people, you can't find that on market, and money will keep this game for a long time in this state. And yes, I'm pretty sure that instead of hiring and teaching new people or maybe at least outsourcing, they trying their best to bring us 2.5 hairs on new races and maybe even bring missing genders. Of course they'll have reused bodies with unique heads that can't use older hairstyles. That means that very unlikely we get new character customization options or upgrated graphics in terms on textures and AA.
Still waiting minion farm btw.