i'm not saying you should be thankful. I don't know if you're so hung on that word but okay. i'm saying you should be patient. i guess i'll leave my personal opinion regarding the plates out of this next time.
but yeah, the way you word things is not very nice and it does not make you sound like a tolerant and patient person. like i said: they have acknowledged it, they are working on it and here you are sounding like you're going: " BUT I WANT IT NOW" kind of attitude and then you seem to get aggravated when people point it out. what did you expct? for everyone to be like you?
it seems that the pot is calling the kettle black.
edit: i would say it is an improvement isn't it not? it might not be a big enough improvement according to your stardards but it is an improvement nonetheless