I see a lot of people saying that FFXIV has toxic people in the community and that people are using WoW refugees as a scapegoat and blah blah blah.
Lets clear some misconceptions up.
FFXIV does have some toxic people in it. Every MMO community does. Every online game's community does. No one denies this, everyone acknowledges this. The difference is how pervasive that portion of the community is. In FFXIV, it's small. The overwhelming majority, both on the forums and in game and in general, are helpful and friendly and decent to each other. The toxic individuals are the exception and are not common enough to impact the community's reputation in the broader MMO community.
WoW's community, on the other hand, are notorious for their toxicity. It's a reputation they've gained over many years. In the early days of WoW, the community there was more like FFXIV's is now: friendly, helpful, decent people. But as more and more features were added that removed accountability and allowed the toxic side of the community to run rampant, the community gained a reputation for being toxic because they became toxic. That's not to say WoW doesn't have friendly, helpful, decent people; it does. But they're quiet now because being helpful, friendly, and decent frequently gets you trolled and mocked. The public perception of the community is reinforced by the behavior of the most vocal members of its community.
I came from WoW about five years ago. I was one of the trolls there, I would troll in trade with the best of them. But when I came to FFXIV, I watched the community before I participated in it. And I saw that it wasn't like WoW. People were helpful, would even go out of their way to help newer players. This made me happy and I wanted to be part of that. So I made a focused effort to be helpful. That atmosphere of helpfulness is nurtured and encouraged in FFXIV, due to the community's overall attitude.
It's this difference in communities that has so many here concerned about people coming from WoW. Players from WoW that are running from that toxic atmosphere would best qualify as "WoW refugees". The toxic members of that community, leaving because Blizzard can't get anything right anymore, those are the people we, the FFXIV community, are concerned about. We don't want an influx of toxicity. But we're getting it because FFXIV is one of the top dogs in MMO industry right now and there's a mass exodus of all kinds of players from WoW to other MMOs.
TLDR - No one denies that FFXIV has toxic people, but it doesn't have nearly as many as WoW. And we don't want the worst part of WoW's community, but we're getting far too many of them.