It did not take over a month. It took only a few days for them to acknowledge it after I made the thread, and the week after they patched it in.
Edit; Yoshi-p's direct response to the thread, placed about 4 days after it was started;
http://forum.square-enix.com/ffxiv/t...32#post4402932
Ontopic;
The amount of "are you SURE it wasn't on the housing demo?" has been a repeated, annoying question. The people who make these kind of threads are very well aware, you would know if someone lost their house to timer demo and would not know it as the question would be phrased of "hey, haven't been on in a while and my house is gone!"
For those affected, I hope you get some sort of compensation. I'd be devastated if I lost my house. There have also been known issues about demo timer emails not going out properly, which has caused issues.