So when does SE plan to credit our accounts for the multiple ongoing service issues?

[Maero]

SE servers were upgraded in the move, the hardware isn't a bottleneck in this issue. The game's back end is horribly antiquated but also irrelevant to this issue. The problem is with the connection between the datacenter and customers; the game itself has remained fairly stable during this. So to be fair, this is not SE fault and we deserve no compensation from them.

And i never said i wanted compensation.lol
I thought for sure all they had done is move the servers, i guess i never read that they actually upgraded them.
I still think they could of left servers in Montreal and have more in Cali. My connection was so much better with it being in Montreal

[Valkyrie_Lenneth]

And i never said i wanted compensation.lol
I thought for sure all they had done is move the servers, i guess i never read that they actually upgraded them.
I still think they could of left servers in Montreal and have more in Cali. My connection was so much better with it being in Montreal

They did not move the servers, there is no way to move racks of servers over 3000 miles, and have them tested and up and running in 24-48 hours.
The reason they moved their DC out of montreal in the first place was due to electrical problems. The servers were overcapacity, and the DC could not provide stable power any longer.

[winsock]

Those issues are not on the fault of their side if you refer about the interruptions regarding the DDoS attack.

They could show a sign of goodwill and throw a us a bone about it, but they owe us nothing.

Disagree.

While the DDoS attacks aren't their fault, they aren't mine either, so why should I pay for it? It also doesn't suddenly absolve SE from the responsibility of providing quality service.

If I order a delivery service and the first delivery attempt is not successful because criminals hijacked the truck or blocked off roads, the company shouldnt charge me 2 delivery fees. It wasn't my fault.

[ManuelBravo]

Disagree.

While the DDoS attacks aren't their fault, they aren't mine either, so why should I pay for it? It also doesn't suddenly absolve SE from the responsibility of providing quality service.

If I order a delivery service and the first delivery attempt is not successful because criminals hijacked the truck or blocked off roads, the company shouldnt charge me 2 delivery fees. It wasn't my fault.

Hence the terms of use, we all pay subscriptions, they deliver quality and connectivity to the best of their capabilities. Not their fault, not our fault, and SE did warn that this can happen hence we still click on the nice I AGREE portion that no compensation can be given. It's great if they do, however not required. Being not all players are being affected to be at that scale so lets just move on. It's called a business for a reason and SE disclosed all information beforehand. Someone did post that portion of the terms of use prior a few pages back in case you missed it. Then again if most people here have a hard time understanding the terms of use, or even bother to read them I doubt most people read prior postings.

Hopefully people will read this or is this is still too hard? In other words shit happens, play at your own risk, we are warning you.

5. INTERRUPTION TO THE SERVICE

From time to time, in order to provide our customers with the optimal gaming experience, it is necessary for Square Enix to conduct routine maintenance on the computers and/or servers that support the Game. During these times, access to the Game or support services may be interrupted. Access may also be temporarily suspended in whole or in part, without notice, due to emergency repairs, fire, flood, explosion, war, strike, embargo, governmental action or failure to act, the act of any civil or military authority, act of God, or by any other causes beyond Square Enix's control, or any other reasons for which Square Enix, in its sole discretion, deems that temporary suspension is necessary. You acknowledge that disruptions of service may occur and waive any causes of action against Square Enix in any way arising from or related to any such disruptions of service.

THX to Worldofneil who posted these terms earlier.

[Felis]

Disagree.

While the DDoS attacks aren't their fault, they aren't mine either, so why should I pay for it? It also doesn't suddenly absolve SE from the responsibility of providing quality service.

You can switch to a EU or JP datacenter until the internet in NA is stable again (if the routing to europe or japan are not influenced by the DDoS attack). It is not as if you don't have any access to the game.

[Elspath]

I don't believe for a instant Squares excuse that evil hackers are the problems and the reason for all are problems. Its a escape goat and a easy excuse for there cheep servers.

As for when square will do anything about it? Well guess what! Buy the new FF(random number here) the next new Great MMO with all new server tech that will never fail! (tell it does)

[Valkyrie_Lenneth]

I don't believe for a instant Squares excuse that evil hackers are the problems and the reason for all are problems. Its a escape goat and a easy excuse for there cheep servers.

As for when square will do anything about it? Well guess what! Buy the new FF(random number here) the next new Great MMO with all new server tech that will never fail! (tell it does)

Except all the companies people have mentioned have put notices out saying they are being effected. SE isn't just saying it with no proof lol. It has also effected other services besides XIV servers.

Also its scapegoat, not escape goat.

[Keridwyn]

I don't believe for a instant Squares excuse that evil hackers are the problems and the reason for all are problems. Its a escape goat and a easy excuse for there cheep servers.

As for when square will do anything about it? Well guess what! Buy the new FF(random number here) the next new Great MMO with all new server tech that will never fail! (tell it does)

All problems, no but certainly some. Also you have to remember SE isn't the only client of their ISP and may not even be the most important. They might be a multi-billion dollar game company...but they are a game company. They don't have quite the same leverage a major bank will.

[Aldotsk]

Make 1000-5000 wards or instance based with make all housing unlimited furnishings with no graphic limitations then I wont ask further.

[winsock]

Hence the terms of use, we all pay subscriptions, they deliver quality and connectivity to the best of their capabilities.

...snip

Hopefully people will read this or is this is still too hard? In other words shit happens, play at your own risk, we are warning you.

5. INTERRUPTION TO THE SERVICE
[snip]
...causes beyond Square Enix's control...

Who cares? Setting the ToU stuff aside, the ethical thing to do would be to compensate people in some way. It's a common practice and the ToU doesnt prevent SE from compensating people.

If you cant get your mind of the ToU and I join in on playing lawyer, the line i snipped would be the one i would contest. You are only speculating that SE is delivering quality and connectivity to the very best of their abilities. I would speculate that they are delivering the quality and connectivity that they can within the game's budget, which is a very different thing.