Collector's Edition won't get here til after early access, don't wanna get locked out

[Lexia]

I think SE was out of their mind charged $200 for that (well we will call it stuff) that they included anyways.

[Elias]

I've just noticed that my CE was sent back to the states, and is being sent back again. This happened with Heavensward CE as well! Seriously, how is this a thing? Really not acceptable...

[Tarta]

Same issue here. In Canada also.
Seems it's a Customs issue with Square Enix.
FFXIV is being categorized as a Gambling product (due to money involved to play it?) and gets scrutinized further.

Maybe it's a matter of labeling that needs to be addressed?

Either way, SE shipped with USPS I guess with instructions to ship on the 20th when pre-shipment info was given on the 16th...
June 21, 2017, 9:00 pm is when it left the facility.
Priority shipping is 2-5 days. That means if USPS (bless em) are able to meet this timeline, their minimum time for delivery is the END of the Early access.

It was doomed to fail. Again. Just like ARR (if you ordered online), and just like HW CE.
You would always receive your product after the time of expected delivery.
Not to mention weekends.
Not to mention Montreal was on holiday this weekend so Friday is a nono. Saturday and Sundays are nonos. And Monday was a Nono too (shortstaffed for lieu day takers).

You then end up having 4 days shaved off that estimated delivery time.

My guess is we'll start seeing Canadians receive their product late this week, or next week.

Congrats on getting tricked again boys!

[Inhert]

Haha and now SE answer my ticket by sending an automated message with Stormblood FAQs in it...seriously this is so frustrating for how expensive that thing was!

[Emraell]

They're gonna force everyone to be logged out. So if you hadn't logged out and lost early access, you're gonna lose it soon.

[Vezill]

Still have not received mine, and the tracking hasn't been updated since it went back down to Miami on Monday. After spending ~4h waiting in the webchat support queue last night I was told nothing could be done and we'd just have to wait for it to arrive. This is no way to treat your Canadian customers Square Enix.

[Brotech]

snip

This is exactly what mine looks like, I called Canada Post(cause you can use the same tracking number on their website,) they believe it was refused by customs.

[Vezill]

I didn't know you could use the USPS tracking code with Canada Post. That makes the tracking look even worse, as it took a week (the 16th to the 23rd) just to arrive in Canada, and hasn't been updated since the 23rd. Seriously what is going on here? Have any Canadians received their collectors editions at all yet?

[andlucifer]

I'm Canadian, I still haven't received my CE yet. My tracking has even less information than all of yours, though, which is making me really paranoid? My CE information is a car-crash of impossibilities; it left Louisville twice in the same day and never arrived there? And then later it leaves Montreal twice... once at ~4AM and another time around ~9AM? But it never says anything about customs, and it stopped updating around that 9AM tag on Friday morning... it has been a complete mystery since then. I have called Canada Post and they said it's likely in customs and there's nothing they can tell me. I asked him why it doesn't say it's in customs. He ignored me and said it will take about 4 days to clear customs.

It's only business day 3; I'm hoping it hasn't just been completely lost. I have contacted Square a couple times now; one time they said there was literally nothing they could do for me, including move my main out of the Stormblood content I (apparently naively) left her logged in to, and then I contacted them again and they finally moved her out for me but still had nothing to say re: the late CE except for "just wait."

[Brotech]

When I called them, they told me that Scalefast is who handles all of their sales and shipping issues, and that I'd have to go through them to get support on this issue. And that all they have is the email ticketing system. Which is basically, you send in the ticket, get an auto response, reply to the auto response saying it doesn't resolve your issue, and then wait. Because their ticket system doesn't have a tracking system. So who knows how long its gonna take to get this resolved.