When I called them, they told me that Scalefast is who handles all of their sales and shipping issues, and that I'd have to go through them to get support on this issue. And that all they have is the email ticketing system. Which is basically, you send in the ticket, get an auto response, reply to the auto response saying it doesn't resolve your issue, and then wait. Because their ticket system doesn't have a tracking system. So who knows how long its gonna take to get this resolved.