Complaining to SE isn't going to change anything (and, honestly, has been going on since launch with zero results). But this frustration from players is leading to exactly what SE wants - the transfer of players off a heavily populated server like Balmung and onto servers that need a population boost. Square has all the reasons in the world to allow this mess to continue as long as it's giving them what they want.
This is entirely a psychological issue for players at this point. Until they feel they can log in easily at any point in time, they won't stop AFK-loitering on the server to reserve their spot. As for why there are barely queues at certain hours, that's easily explained: for one thing, people don't AFK on the server 24/7 (not everyone, anyway). Like you, they know the range of hours where the queues are reasonable and take the opportunity to go offline during those times. Also, during those same hours the active population on the server can be lower as well, meaning the people who are still on (regardless of whether they're active or AFK) are having less of a noticeable impact on the capacity of the server.
You suggest addressing the issue/source - but the issue is twofold: too many people loitering online AFK, and too little capacity on the server to support them. SE is unlikely to address both the former and the latter, but players can change the former simply by giving up the practice of loitering online while they're away. However, the reality is this: it's unlikely threads like this will convince or even reach the ears of that population. Perhaps FC leaders should try something bold and spreading the word to their members, or even inform them that their guild won't tolerate the behavior.
Who knows. I believe this problem didn't last as long with the release of Heavensward because Square was bringing the servers offline much, much more often than they have been with Stormblood, which in turn provided more opportunities to show players that there wasn't much of a queue (because AFK players were kicked off and not immediately returning, and thus not being a constant burden on the server's capacity). That, in turn, had the effect of convincing players that they no longer had to bother with leaving their character online just to gain access to the server in a reasonable frame of time. I know it did for me, at least.
But Stormblood has had very little in the way of downtime and emergency maintenance - which is good for obvious reasons but certainly not helping this issue.
By the way, it takes me upwards of 50-100 spammed attempts to successfully enter indoor housing locations these days. That's been fun.



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