Not only their shipping but their billing is screwed up too. There's a big bug where for some customers preorder billing never goes through (presuming you did the preorder before their billing cycle for it started) no matter what your billing info and how many times you correct it. Since they insist on their games' CEs being SE Store only, I fear the day I want a CE that gets sold out before their preorder billing starts. Because no matter how early I set in my first order for it, it will always fail at billing and I have to set a new order. Their customer service is crap, it's taken a year and a half and half a dozen failed preorders to even get them to acknowledge in their copypaste response email that yeah, this problem exists and no, there's no other solution than to cancel your old order and put in a new one. It sucks. :/