WOW Can't believe how unwilling to help SONY and Square are

[Culfinrandir]

If her kid is young enough to need parental controls, that seems out of the question.

Then set up a new account for her son after changing the old one to adult? I don't have PS4 but it seems to be a sensible way for a system to work.

[Ametrine]

Then he won't care if it a new account, after he/she is to young to know or care.

Um, not so. If her child has games tied to their account, which is now unrestricted and could feasibly play, download, and watch anything of any rating, she'll have another account with games that can't be played, only it's now her kid's games now being stuck on an account for an adult.

And, really, there are a ton of parental control limits that can be placed between "you are a baby" and "you can use pornhub if you want". :/ Her child could just have MA or T games restricted, or not have access to certain version of Netflix/Hulu and still have a really large library.

I mean, if liberating her child's account resolved the problem, why would she have gone through all this trouble to move to game to her own? She would've done that.

[Cinno]

This seems like a tricky situation to fix... On Square's end, you purchased the license, which was then linked to the psn account.. On Sony's end, you simply purchased it from the store while logged in to your childs psn account.. which did the linking...

It seems like if anything though, this would have to be resolved by Square. Sony cannot do anything to the licensing or the actual account that is owned by and property of square.. But Square should be able to change which PSN account is linked to the square account.. You're just not reaching the right person. I would call Square again, and if they tell you to call Sony, tell them that you have, and that they said they cant help you. Ask to speak to a higher up if you need to. There's a way to resolve this, you've just gotta get the right person on the line.

Good luck.

[Frowny]

It seems like if anything though, this would have to be resolved by Square. Sony cannot do anything to the licensing or the actual account that is owned by and property of square.. But Square should be able to change which PSN account is linked to the square account..

I don't think Square has control over which account the game is linked to, that's Sony's end and the implementation on the PS4. This would be true of many digital games. All Square knows is you have it on PS4.

Ultimately I'd say this falls onto Sony's system working, but not in your favor. Best bet would try to get a refund or see if they revoke the license on your end to clear it up. I doubt they will give a refund, but they may be able to reset something on their end.

[Shippuu]

Neither of them are willing to take any ownership for this

They shouldn't have to. Why don't you take ownership since it was you who made the error. Don't blame them when it was your fault.

[Paladinleeds]

They shouldn't have to. Why don't you take ownership since it was you who made the error. Don't blame them when it was your fault.

I know, let's charge her a £50 trillion fine because she made an error, payable to Sony and Square equally, and if she doesn't pay up, we'll take her to court to make her pay up... >_> we're human, we make mistakes. She knows she made the mistake, but they're bouncing her from pillar to post to the other company, they're trying to put the blame on the other company, not her. If one of them said "Sorry, your fault" then I'd understand your post more, but Sony is bouncing her to Square, and Square is bouncing her to Sony. Hence why she is rightly annoyed.

[Shippuu]

Except the situation is beyond either Sony's or SE's control. SE can't change anything about the Sony accounts, and Sony can't do anything about SE's registration of game codes. And neither company knows all the rules and ins and outs of policy as the other. You act like they're doing it intentionally to give her the run around when that's clearly not the case.

Not all mistakes can be fixed, but it's preposterous to come in here complaining that they aren't taking responsibility for her user error.

[Paladinleeds]

snip

However by the sounds of the OP, the code isn't registered to the account yet, on Square's end. I will admit that I don't know the ins and outs of the PlayStation system (I'd probably have a better idea if FFXIV had an Xbox One release, since I'd have bought the game for that platform most likely... *hint hint nudge nudge SE*), so there may be something I am missing, though to me it does feel like they're doing it intentionally. Someone suggested telling SE she contacted Sony and they told her to contact SE, they might have more luck, so that could be a plausible option. I agree not all mistakes can be fixed, but I can understand why she feels annoyed by the bouncing from pillar to post. Though as stated before, why not simply tell her "Sorry, your mistake cannot be fixed" by Sony or Square, and do that instead of bouncing her? I dunno, it just feels like all "Forward and back and then forward and back and then go forward and back" to me...

[Leogun]

Except the situation is beyond either Sony's or SE's control. SE can't change anything about the Sony accounts, and Sony can't do anything about SE's registration of game codes. And neither company knows all the rules and ins and outs of policy as the other. You act like they're doing it intentionally to give her the run around when that's clearly not the case.

Not all mistakes can be fixed, but it's preposterous to come in here complaining that they aren't taking responsibility for her user error.

This is idiocy!

Yes some mistakes can't be fixed but this is far from one of them. The solution may not be simple but it can be fixed. At the very base of the situation, if the purchased registration can't be transferred, it can be canceled and a new registration can be issued.

[dejiko_san]

This is idiocy!

Yes some mistakes can't be fixed but this is far from one of them. The solution may not be simple but it can be fixed. At the very base of the situation, if the purchased registration can't be transferred, it can be canceled and a new registration can be issued.

Yeah, if she hasn't used the codes yet, why not just ask for a refund and then you can rebuy it on the master account?

It does make more sense than trying to transfer it.