maintenance constantly eating up game time

[sonseray]

Imagine being a player who paid for and started the game on June 29th around 5 PM PDT. That player is never logging in again.

[worldofneil]

Its like 5 days out of every 30 that we cannot play but we still pay for.

With the exception of the 24 hour June 6th patch that gave us 3.3, all of the other maintenances were for 4 hours. Even the Primal/Aether unplanned maintenances over the last week were fixed within the same sort of time frame. You do realise you can actually play for the other 20 hours of those days?

Also just because we can't play doesn't mean SE don't still have operating costs. It's in the user agreement that we agreed to that they can have maintenance from time to time and it's because of that the game servers are generally quite stable.

The lag for half the people in our party doesnt allow it some days.

There's no lag on the servers, that's your ISP giving you some bad routing. It probably won't do much good, but you need to complain to them.

Imagine being a player who paid for and started the game on June 29th around 5 PM PDT. That player is never logging in again.

Well neither of us know for sure, but given that the player has already paid for the game, it would seem very unlikely to me that they're just going to walk away and never try it again. The alternative that you're proposing is that SE just let the servers have problems and surely an unstable game is going to turn players away much faster?

Thanks for letting me know I can't sue, Captain Obvious.

I have another helpful suggestion then, you should probably try getting the user agreement changed BEFORE you agree to it.