The FFXIV playerbase has a reputation for wanting everything without effort. It's the reason everything is dumbed down more and more with every patch. It's no surprise that people expected this content to be handed to them too. The only way to make this playerbase happy is to give everyone maxed out characters when they start the game and to have all the best loot on tap from NPCs for 1 gil each. These kind of players are normally a minority in MMOs, but because 95% of people quit FFXIV this lot currently form the majority. Players who want challenge have gone elsewhere.