"We don't really care about the game anymore, as seen in previous patches, and we have no intentions to make new things for you to play with that are fun or exciting, so just shut up and grind."
And then everyone did, and told people who thought maybe the devs should put a liiiitle more effort into this to go do something else or quit instead. And then they sat in their queues wondering why they were so long and why there wasn't anyone left playing the game with them.
Grind is one thing. Making it soul crushingly boring and rehashing old content that's already expired is not the way to keep people interested and motivated. I also like having a goal to work towards, but at a certain point it's not just 'well this is boring but at least some parts of it are fun' and more 'why should I keep shoving broken glass under my finger nails when I could stare at a wall or watch paint dry instead.'
Basically, I was ready to put my guns on and get myself dat crit scholar book until I saw that last step. I am perfectly fine with grinding out fates and fighting shitty drop rates and the RNG god. But the last step is just SE torturing us because they can.