If OP actually did get a refund for this... It really doesn't set a good precedent. SE has already been way too cautious, to the point of actually making things worse ("playstyle differences" and definition of the DF, anyone?), this will make them want to take responsibility for even less things. "Sure you can get your money back if you don't like our game, no problem." Right... And it's also a bad sign for them. "They don't like our story, we have to be paying them back too, maybe should spend less resources on it. Or not do a story at all."

I honestly can't comprehend people picking up a Final Fantasy game and not wanting to do the story. Not being interested in its world, in its characters. Are you all that young that this is your first FF game, that you know nothing at all about the series? Sure, it's an MMORPG, and trust me, there's more than enough grinding and RNG in it to prove that. Sure, it's an MMORPG, but when did that become an acronym for "just gimme my stats and let me raid"? Yeah, it's an MMORPG, but it's also Final Fantasy. A name known about doing new or unusual things, that regardless of all the familiar elements, always has unique things to it.

Granted, the expression "sufficient progress" is too vague - I can agree with that. But the warning is there, and if you find it too vague, there's always the internet to look things up and get them clarified, it is common sense. Being refunded for not having done what you could have done, clarify a warning that did look suspicious and obscure to you, is not something that should happen, in my opinion. (For all intents and purposes, I could finish each and every major content update patch in 2-3 days, and that's with doing sidequests, not skipping stuff, and really only playing a few hours a day. In addition to the generic DPS queue. Maybe except 2.5, but then that was a 3-piece one, so yeah.) And sure, you can dislike stories, sure you can wish for games where you're not forced to do that. There's are entire genres for that - hack'n'slash, moba, what have you. "RPG" should no be reduced to "character customisation and stats and roles-within-a-team".